Universal Banker I - Full Time - Rahway-St. George, NJ

Columbia Bank • Rahway, NJ

2d • $22 - $24 • Onsite

About The Position

As a Universal Banker, provide a full range of banking services to retail customers, including transactional and non-transactional processes. Offer personalized banking options alongside traditional services and help achieve branch goals. The role serves customers in person and by telephone, supports their banking needs, and explains the features and benefits of the Bank’s products and services.

Universal Banker positions require 10 business days of part-time or full-time onboarding and training. Training schedules are based on availability. Continued employment is contingent upon passing mandatory training classes.

Requirements

• High school diploma required.
• 1–2 years of retail or customer service experience required.
• Interpersonal, time-management, organizational, and PC skills.
• Excellent verbal and written communication skills.
• Ability to work weekends as needed or scheduled, including alternating Saturdays based on business needs.
• Ability to lift up to 20 lbs.
• Must attend mandatory training; continued employment is contingent upon passing training classes.

Nice To Haves

• A bachelor’s degree in Accounting, Business, or Finance is preferred.
• Independent, highly motivated self-starter.
• Results-oriented, with a proven track record of motivating oneself and others to accomplish objectives.
• Dedicated, enthusiastic, driven, and possessing a strong work ethic.
• Collaborative team player who can translate knowledge and experience into strong, productive relationships.
• Ability to deliver a seamless customer experience.

Responsibilities

• Process banking transactions, including deposits, withdrawals, transfers, check cashing, money orders, gift and Bank checks, loan payments, and safe deposit box rentals, using the Bank’s online terminals.
• Open new deposit and checking accounts and explain products to customers; handle deceased accounts and assist with files and documentation for daily platform work.
• Assist customers with safe deposit boxes, answer inquiries, explain products and services, and handle CD renegotiations.
• Discuss customers’ personal financial needs, recommend appropriate Bank solutions, and cross-sell products and services.
• Coordinate with other Bank departments as required; serve customers in person or by telephone, research and resolve problems or complaints, and support customer satisfaction.
• Explain online banking features, benefits, and operation.
• Prepare the daily proof sheet and help with branch end-of-day closing, including preparing the branch consolidation sheet and imaging required branch documents.
• Maintain accurate customer and account records, safe deposit box records, back-office work, check orders, and branch files.
• Refer customers to Wealth Management, First Jersey Title, Mortgage Origination, and other Bank departments as appropriate.
• Perform other job-related duties as assigned.

Benefits

• Contributory medical, dental, vision, and prescription drug coverage.
• Bonus programs.
• Employee Stock Option Program (ESOP).
• Life insurance, long-term disability, and accidental death and dismemberment coverage.
• Paid time off, including personal and vacation time.
• Paid sick time.
• Bank holidays.
• Employees may participate in the 401(k) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED