Universal Banker I - Full Time - Rahway-St. George, NJ

Columbia Bank•Rahway, NJ

1d•Onsite

About The Position

Columbia Bank is hiring a full-time Universal Banker I for its Rahway-St. George, New Jersey location. The role provides retail customers with a broad range of transactional and non-transactional banking services, offers personal banking options alongside traditional services, and supports the branch in achieving its goals. The banker processes transactions, opens and services accounts, explains bank products and services, addresses customer inquiries and problems, and recommends solutions based on customers’ financial needs. The position also includes maintaining customer, account, and safe deposit box records; completing daily proof and closing procedures; supporting platform documentation and branch files; and referring customers to appropriate bank departments. Columbia Bank provides onboarding and orientation, with required Universal Banker training lasting 10 business days. Continued employment is contingent upon passing mandatory training classes.

Requirements

High school diploma required.
One to two years of retail or customer service experience required.
Strong interpersonal, time-management, organizational, and PC skills.
Excellent verbal and written communication skills.
Ability to work weekends as needed or scheduled, including alternating Saturdays based on business needs.
Ability to lift up to 20 pounds.
Must attend mandatory training and pass training classes to remain employed.
Ability to work 40 hours, Monday through Friday from 8:30 a.m. until closing, and alternating Saturdays from 8:30 a.m. until closing based on business needs.

Nice To Haves

Bachelor’s degree in Accounting, Business, or Finance.
Knowledge of financial products.
Independent, highly motivated self-starter.
Results-oriented, with a track record of motivating self and others to accomplish objectives.
Dedicated, enthusiastic, driven, and possessing a strong work ethic.
Collaborative team player who can build strong, productive relationships.
Ability to deliver a seamless customer experience.

Responsibilities

Process banking transactions, including deposits, withdrawals, transfers, check cashing, money orders, gift and bank checks, loan payments, and safe deposit box rentals, using the bank’s online terminals.
Open new deposit and checking accounts and explain account products to customers.
Handle deceased accounts.
Assist with maintaining files and documentation of daily platform work.
Assist customers with safe deposit boxes and answer questions about products and services, including renegotiation of CDs.
Discuss customers’ personal financial needs and recommend ways the bank can meet those needs.
Cross-sell the bank’s products and services.
Work with other bank departments as required.
Serve customers in person or by telephone, answer inquiries, research and resolve problems or complaints, and support customer satisfaction.
Explain online banking features, benefits, and operation.
Prepare the daily proof sheet at close of business.
Assist with branch end-of-day closing, including preparing the branch consolidation sheet and imaging required documents.
Maintain accurate customer and account records, safe deposit box records, back-office work, check orders, and branch files.
Refer customers to Wealth Management, First Jersey Title, Mortgage Origination, and other bank departments as appropriate.
Attend mandatory training and pass training classes as a condition of continued employment.
Perform other job-related duties as assigned.

Benefits

Contributory medical, dental, vision, and prescription coverage.
Bonus programs.
Employee Stock Option Program (ESOP).
Life insurance, long-term disability, and accidental death and dismemberment coverage.
Paid time off, including personal and vacation time.
Paid sick time.
Bank holidays.
401(k) program.
Wellness resources.
Education and student loan programs.
Retirement savings with company support.
Employee ownership.