Unit Support Coordinator - NICU

Tower Health•Philadelphia, PA

18h•Onsite

About The Position

The Unit Support Coordinator at St. Christopher's Hospital for Children provides information to guests and supports unit staff. Under the supervision of a professional nurse, the coordinator performs designated duties and handles clerical and administrative tasks for the nursing unit. Duties include assembling patient records, answering phones and patient calls, ordering supplies and ensuring their delivery, and keeping time records using Kronos. The coordinator welcomes new patients and families, orients them to patient and family areas, answers call lights, and performs other related functions as needed. The role may also assist unit leaders in sharing relevant information with staff.

Requirements

High school diploma or GED, or relevant experience may be considered in lieu of education.
Complete and maintain all competencies and trainings required for the role.
Collaborative skills.
Customer service skills.
Detail-oriented.
Excellent communication and interpersonal skills.
Good reasoning skills.
Listening skills.
Microsoft Office applications proficiency.
Multitasking skills.
Organizational skills.
Problem-solving skills.
Strong team player.

Responsibilities

Provide guests with information and support unit staff.
Perform designated duties under the supervision of a professional nurse.
Handle clerical and administrative tasks for the nursing unit.
Assemble patient records.
Answer phones and patient calls.
Order supplies and ensure their delivery.
Maintain timekeeping records using Kronos.
Welcome new patients and families to the unit and orient them to patient and family areas.
Answer call lights and perform other related functions as needed.
Assist unit leaders in disseminating pertinent information to staff.