Unit Clerk - NICU (NIGHTS)

Nemours Children's Health•Wilmington, DE

About The Position

Nemours is seeking a full-time Unit Clerk to join its NICU. The role is part of the nursing staff and supports general patient care unit activities while helping ensure smooth communication of patient care information within and between departments. The position includes night work and requires weekend and holiday availability. The Unit Clerk supports the patient care team by managing front-desk and clerical tasks, relaying information, entering orders, maintaining unit records and supplies, and assisting with patient care activities as directed. The role also participates in quality improvement, education, and unit meetings, and requires proficiency in caring for patients across all age groups.

Requirements

High school diploma.
American Heart Association BLS certification.
Minimum of one year of experience.

Nice To Haves

Medical terminology training.
Previous clerical experience in a health care setting.

Responsibilities

Courteously and professionally cover the patient care center front desk as needed, including answering telephones, greeting patients, sending reports, and distributing, sorting, or processing mail.
Provide directions to patients seeking other hospital locations or information.
Deliver reports and supplies to patient areas or hospital locations as needed.
Accurately relay information from physicians, nurses, laboratory personnel, and others.
Use information systems as required for patient care.
Accurately enter written orders into the computer and follow through on orders as appropriate, such as calling departments for consults.
Maintain accurate information on the unit board.
Process computer documents appropriately, distinguishing temporary from permanent documents and obtaining signatures as needed.
Keep the work area organized.
Maintain open communication with the patient care team regarding pertinent patient and unit needs.
Assist with activities of daily life, such as bathing, feeding, and play, and provide other patient care as directed.
Ensure necessary equipment and supplies are adequately stocked in designated areas at established par levels.
Participate in departmental and hospital Quality Assessment and Improvement programs by identifying opportunities to improve services, making recommendations, and implementing appropriate actions consistent with Nemours Foundation goals.
Participate in unit, departmental, and hospital educational programs.
Attend unit and departmental meetings regularly.
Demonstrate proficiency in caring for patients of all ages, including neonates, infants, toddlers, school-aged children, adolescents, and adults.