Unit Clerk - NICU (NIGHTS)

The Nemours Foundation • Wilmington, NC

3d

About The Position

Nemours is seeking a Unit Clerk to join its NICU. This full-time position is responsible for supporting general activities on the patient care unit and helping ensure smooth communication of patient-care information within and between departments. The role includes front-desk coverage, handling communications and documents, supporting patient-care activities as directed, maintaining unit supplies and organization, and participating in quality improvement and education programs. Weekend and holiday work is required.

Requirements

• High school diploma.
• American Heart Association BLS certification.
• Minimum of one year of experience.

Nice To Haves

• Medical terminology training preferred.
• Previous clerical experience in a health care setting preferred.

Responsibilities

• Courteously and professionally cover the patient care center front desk as needed or assigned, including answering telephones, greeting patients, sending reports, and distributing, sorting, or processing mail.
• Provide directions to other hospital locations and other information to patients as needed.
• Deliver reports and supplies to patient areas or hospital locations as needed.
• Accurately relay information from physicians, nurses, laboratory personnel, and others.
• Use information systems as required for patient care and accurately enter written orders into the computer.
• Follow through on orders as appropriate, such as calling departments for consults.
• Maintain accurate information on the unit board.
• Process computer documents appropriately, distinguishing temporary from permanent documents and obtaining signatures as needed.
• Keep the work area organized.
• Maintain open communication with the patient care team about pertinent patient and unit needs.
• Assist with activities of daily living and other patient care as directed.
• Maintain adequate stocks of necessary equipment and supplies in designated areas at established par levels.
• Participate in departmental and hospital Quality Assessment and Improvement programs, identify opportunities to improve services, make recommendations, and implement appropriate actions consistent with Nemours Foundation goals.
• Participate in unit, departmental, and hospital educational programs.
• Attend unit and departmental meetings regularly.
• Demonstrate proficiency in caring for patients of all ages, from neonates through adults.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED