Unit Operations Coordinator

Children’s Minnesota • Minneapolis, MN

12d • Onsite

About The Position

The Unit Operations Coordinator provides front-line customer service to families, staff, providers, and visitors in person and by phone. The coordinator answers questions promptly and accurately, problem-solves as needed, responds first to unit phone calls, arranges deliveries to patient rooms, directs visitors, and helps maintain a safe and welcoming environment. The role acts as a liaison to other departments, supports patient care and unit administration, and serves as a technology resource for the unit. The coordinator may be required to float to other hospital departments based on need.

The position is based in the Minneapolis Infant Care Center, a 41-bed unit caring for complex neonatal step-down and infant medical-surgical patients under one year of age. The unit supports families in care and decision-making and provides care across patients’ recovery, including after neonatal intensive care and surgery.

Requirements

• Outstanding professional and positive customer service skills.
• Positive attitude.
• Exceptional problem-solving skills.
• Strong computer skills, including Microsoft Word, Excel, or hospital technology systems.
• Competence with basic medical terminology.
• Excellent interpersonal, written, and verbal communication skills, with a clear understanding of English in reading, writing, and speaking.
• Self-directed, organized, and able to problem-solve.
• Ability to multitask, direct and support information processes on patient care units, and work independently and as part of a team.

Nice To Haves

• High school diploma preferred.
• One year of experience in a patient care setting preferred.

Responsibilities

• Provide exemplary customer service to families, staff, providers, and visitors in person and by phone.
• Answer questions warmly, promptly, and accurately, and problem-solve as needed.
• Provide the first response to phone calls received by the unit.
• Arrange deliveries to patient rooms and direct visitors to their destinations.
• Help maintain a safe and welcoming environment and model service excellence.
• Serve as a liaison to other departments and provide other disciplines with tools needed for their work.
• Support patient care and provide overall administrative support for the unit.
• Serve as the unit’s technology resource and coach others on hospital technology systems.
• Float to other hospital departments as needed.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Retirement benefits
• Other fringe benefits
• Shift differentials or premium pay may be available for positions requiring night, weekend, or on-call work.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed