Unit Operations Coordinator

Children’s Hospitals and Clinics of Minnesota • Minneapolis, MN

9d • Onsite

About The Position

The Unit Operations Coordinator is a frontline point of contact who provides exemplary customer service to families, staff, providers, and visitors in person and by phone. The role answers questions warmly, promptly, and accurately; problem-solves as needed; responds first to calls to the unit; arranges deliveries to patient rooms; directs visitors; and helps maintain a safe, welcoming environment while modeling service excellence. The coordinator serves as a key liaison to other departments, helps provide other disciplines with the tools they need, supports patient care, and provides administrative support for the unit. The role also serves as a unit technology resource and may be required to float to other hospital departments as needed.

The position is based in the Minneapolis Infant Care Center, a 41-bed unit caring for complex neonatal step-down and infant medical-surgical patients under one year old. The team supports families in care and decision-making and works with an interdisciplinary group across infants’ recovery, including recovery after neonatal intensive care and surgery. The unit cares for patients with complex needs, including cardiopulmonary monitoring, airway preservation, medication management, complex feeding plans, and central-line management. Its approach combines technical skills with family-centered care, teamwork, open communication, safety, respect, learning, and professional growth.

Requirements

• High school diploma preferred.
• One year of experience in a patient care setting preferred.
• Outstanding professional and positive customer service skills.
• Positive attitude.
• Exceptional problem-solving skills.
• Strong computer skills, such as Microsoft Word, Excel, or hospital technology systems.
• Ability to coach others in hospital technology systems.
• Competence with basic medical terminology.
• Excellent interpersonal, written, and verbal communication skills, with a clear understanding of English in reading, writing, and speaking.
• Self-directed and organized, with problem-solving ability.
• Ability to multitask, direct and support information processes on patient care units, and work independently and within a team.

Nice To Haves

• High school diploma.
• One year of experience in a patient care setting.

Responsibilities

• Provide customer service to families, staff, providers, and visitors in person and by phone.
• Answer questions warmly, promptly, and accurately, and problem-solve as needed.
• Provide the first response to phone calls received by the unit.
• Arrange deliveries to patient rooms.
• Direct visitors to their destinations.
• Help maintain a safe and welcoming environment and model service excellence.
• Serve as a key liaison to other departments and help provide other disciplines with the tools they need.
• Support patient care and provide administrative support for the unit.
• Serve as the unit’s technology resource.
• Float to other hospital departments as needed.

Benefits

• Medical benefits may be available.
• Dental benefits may be available.
• Vision benefits may be available.
• Retirement benefits may be available.
• Other fringe benefits may be available.
• Shift differentials or premium pay may be available for positions requiring night, weekend, or on-call work.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed