Unit Operations Coordinator

Children’s Hospitals and Clinics of Minnesota•Minneapolis, MN

About The Position

The Unit Operations Coordinator is a front-line team member who provides exemplary customer service to families, staff, providers, and visitors, both in person and by phone. The coordinator answers questions warmly, promptly, and correctly, and problem-solves as needed. Responsibilities include responding to calls to the units, arranging deliveries to patient rooms, directing visitors, and maintaining a safe, welcoming environment while modeling service excellence. The role serves as a key liaison to other departments, helps provide other disciplines with the tools they need, supports patient care on the unit or units, and provides overall administrative support. The coordinator is also a technology resource for the unit or units and may be required to float to other hospital departments as needed. The position is within the pediatric emergency department at Children’s Minnesota’s Minneapolis campus, a freestanding pediatric Level I trauma center. The department cares for pediatric emergencies and trauma and serves patients from birth through adulthood.

Requirements

High school diploma preferred.
One year of experience in a patient care setting preferred.
Outstanding professional and positive customer service skills.
Positive attitude.
Strong problem-solving skills.
Strong computer skills, such as Microsoft Word, Excel, or hospital technology systems.
Ability to coach others in hospital technology systems.
Competence with basic medical terminology.
Excellent interpersonal, written, and verbal communication skills, with a clear understanding of English in reading, writing, and speaking.
Self-directed and organized, with problem-solving ability.
Ability to multitask, direct and support information processes on patient care units, and work independently and within a team.

Responsibilities

Provide customer service to families, staff, providers, and visitors in person and by phone.
Answer questions promptly and correctly, and problem-solve as needed.
Provide the first response to calls coming into the units.
Arrange deliveries to patient rooms.
Direct visitors to their destinations.
Maintain a safe and welcoming environment and model service excellence.
Serve as a liaison to other departments and help provide other disciplines with the tools needed for their work.
Support patient care on the unit or units and provide administrative support.
Serve as a technology resource for the unit or units.
Float to other hospital departments as needed.