Unit Operations Coordinator

Children’s Minnesota • Minneapolis, MN

10d • Onsite

About The Position

The Unit Operations Coordinator provides front-line customer service to families, staff, providers, and visitors in person and by phone. The role answers questions promptly and accurately, problem-solves as needed, responds first to calls coming into the unit, arranges deliveries to patient rooms, directs visitors, and helps maintain a safe and welcoming environment. The coordinator serves as a key liaison to other departments, supports other disciplines by providing tools for their work, and provides patient-care and administrative support for the unit. The position also serves as a technology resource for the unit and may be required to float to other hospital departments as needed.

Requirements

• Outstanding professional and positive customer service skills.
• Positive attitude.
• Exceptional problem-solving skills.
• Strong computer skills, including Microsoft Word, Excel, or hospital technology systems.
• Ability to coach others with hospital technology systems.
• Competence with basic medical terminology.
• Excellent interpersonal, written, and verbal communication skills, with a clear understanding of English in reading, writing, and speaking.
• Self-directed, organized, and able to solve problems.
• Ability to multitask, direct and support information processes on patient care units, and work independently and within a team.

Nice To Haves

• High school diploma.
• One year of experience in a patient care setting.

Responsibilities

• Provide customer service to families, staff, providers, and visitors in person and by phone.
• Answer questions warmly, promptly, and correctly, and problem-solve as needed.
• Provide the first response to phone calls coming into the unit.
• Arrange deliveries to patient rooms.
• Direct visitors to their destinations.
• Maintain a safe and welcoming environment and model service excellence.
• Act as a liaison to other departments and provide other disciplines with tools for their work.
• Support patient care and provide administrative support for the unit.
• Serve as the unit’s technology resource and coach others in hospital technology systems.
• Float to other hospital departments as needed.

Benefits

• Medical benefits.
• Dental benefits.
• Vision benefits.
• Retirement benefits.
• Other fringe benefits.
• Shift differentials or premium pay may be available for positions requiring night, weekend, or on-call work.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed