Unit Operations Coordinator

Children’s Hospitals and Clinics of Minnesota•Minneapolis, MN

12d•Onsite

About The Position

The Unit Operations Coordinator provides front-line customer service to families, staff, providers, and visitors in person and by phone. The coordinator answers questions promptly and accurately, problem-solves as needed, responds to calls coming into the unit, arranges deliveries to patient rooms, directs visitors, and helps maintain a safe, welcoming environment. The role serves as a key liaison to other departments and helps ensure other disciplines have the tools they need for their work. The coordinator supports patient care and provides administrative support for the unit, while also serving as a technology resource. The role may require floating to other hospital departments based on operational needs. The position is associated with the Minneapolis Infant Care Center, a 41-bed unit caring for infants under one year old who need complex neonatal step-down or medical-surgical care.

Requirements

Outstanding professional and positive customer service skills.
Positive attitude.
Exceptional problem-solving skills.
Strong computer skills, such as Microsoft Word, Excel, or hospital technology systems.
Ability to coach others with hospital technology systems.
Competence with basic medical terminology.
Excellent interpersonal, written, and verbal communication skills, with a clear understanding of English in reading, writing, and speaking.
Self-directed and organized, with problem-solving ability.
Ability to multitask, direct and support information processes on patient care units, and work independently and as part of a team.

Nice To Haves

High school diploma preferred.
One year of experience in a patient care setting preferred.

Responsibilities

Provide exemplary customer service to families, staff, providers, and visitors in person and by phone.
Answer questions warmly, promptly, and correctly, and problem-solve as needed.
Provide the first response to phone calls coming into the unit.
Arrange deliveries to patient rooms and direct visitors to their destinations.
Help maintain a safe and welcoming environment and model service excellence.
Serve as a key liaison to other departments and provide other disciplines with the tools needed for their jobs.
Support patient care and provide administrative support for the unit or units.
Serve as the unit's technology resource and coach others with hospital technology systems.
Float to other hospital departments as needed.