Unit Operations Coordinator

Children’s Minnesota • Saint Paul, MN

41d • Onsite

About The Position

The Unit Operations Coordinator is a front-line team member who provides customer service to families, staff, providers, and visitors in person and by phone. The role answers questions, helps solve problems, responds to calls to the unit, arranges deliveries to patient rooms, directs visitors, and helps maintain a safe and welcoming environment. The coordinator liaises with other departments, supports the work of other disciplines, provides administrative support for the unit, and serves as a technology resource. The position may be required to float to other hospital departments as needed.

The role is based in the pediatric emergency department at Children’s Minnesota’s St. Paul hospital, a 32-bed Level IV trauma center providing emergency assessment and stabilization for children. The department operates 24 hours a day and emphasizes teamwork, communication, safety, respect, learning, professional growth, and family-centered care.

Requirements

• Outstanding professional and positive customer-service skills.
• Positive attitude and exceptional problem-solving skills.
• Strong computer skills, including Microsoft Word, Excel, or hospital technology systems.
• Ability to coach others with hospital technology systems.
• Competency with basic medical terminology.
• Excellent interpersonal, written, and verbal communication skills, with clear understanding of English in reading, writing, and speaking.
• Self-directed, organized, and able to solve problems.
• Ability to multitask, direct and support information processes on patient-care units, and work independently and as part of a team.

Nice To Haves

• High school diploma preferred.
• One year of experience in a patient-care setting preferred.

Responsibilities

• Provide in-person and telephone customer service to families, staff, providers, and visitors.
• Answer questions warmly, promptly, and accurately, and problem-solve as needed.
• Provide the first response to phone calls received by the unit.
• Arrange deliveries to patient rooms and direct visitors to their destinations.
• Help maintain a safe and welcoming environment and model service excellence.
• Serve as a liaison to other departments and provide other disciplines with tools needed for their work.
• Support patient care on the unit and provide overall administrative support.
• Serve as a technology resource for the unit and coach others on hospital technology systems as needed.
• Float to other hospital departments as required.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Retirement benefits
• Other fringe benefits
• Shift differentials or premium pay may be available for positions requiring night, weekend, or on-call work.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed