Unit Operations Coordinator

Children’s Minnesota • Minneapolis, MN

39d • Onsite

About The Position

The Unit Operations Coordinator is a front-line resource who provides customer service to families, staff, providers, and visitors in person and by phone. The coordinator answers questions promptly and accurately, problem-solves, responds to calls to the unit, arranges deliveries to patient rooms, directs visitors, and helps maintain a safe and welcoming environment. The role serves as a liaison to other departments, supports patient care and unit administration, and provides technology support and coaching for unit staff. The coordinator may be required to float to other hospital departments as needed.

The position is based in the special care nursery in Minneapolis, a 33-bed, 24-room unit within the Mother Baby Center at Abbott Northwestern and Children’s Minnesota Minneapolis Hospital. The nursery cares for babies 32 weeks and older who need a higher level of care than the newborn nursery, as well as full-term babies who are ill, have an anomaly, or are transitioning from the NICU to home. The multidisciplinary team supports babies and families and provides education for caring for babies at home.

Requirements

• High school diploma preferred.
• One year of experience in a patient care setting preferred.
• Outstanding professional and positive customer service skills.
• Positive attitude and exceptional problem-solving skills.
• Strong computer skills, including Microsoft Word, Excel, or hospital technology systems.
• Ability to coach others with hospital technology systems.
• Competence with basic medical terminology.
• Excellent interpersonal, written, and verbal communication skills, with a clear understanding of English for reading, writing, and speaking.
• Self-directed, organized, and able to solve problems.
• Ability to multitask, direct and support information processes on patient care units, and work independently and within a team.

Nice To Haves

• High school diploma.
• One year of experience in a patient care setting.

Responsibilities

• Provide exemplary customer service to families, staff, providers, and visitors, in person and by phone.
• Answer questions warmly, promptly, and accurately, and problem-solve as needed.
• Provide the first response to phone calls coming into the unit.
• Arrange deliveries to patient rooms and direct visitors to their destinations.
• Help maintain a safe and welcoming environment and model service excellence.
• Serve as a liaison to other departments and provide other disciplines with tools needed for their jobs.
• Support patient care and provide administrative support for the unit or units.
• Serve as the unit’s technology resource and coach others in hospital technology systems.
• Float to other hospital departments as needed.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Retirement benefits
• Other fringe benefits
• Shift differentials or premium pay may be available for positions requiring night, weekend, or on-call work.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED