Unit Manager - EVENINGS

DTSV•Portsmouth, NH

6d•Onsite

About The Position

LDRM is hiring a Unit Manager at the National Visa Center to supervise, coach, and develop a team. The role includes interviewing candidates and making hiring decisions, overseeing staff throughout the life of the contract, and providing timely deliverables and performance-related data to the U.S. State Department. The manager may participate in conference calls and provide briefings to visitors. The position is onsite in Portsmouth, New Hampshire; situational telework is allowed for most positions. Candidates must live within 90 miles of the National Visa Center.

Requirements

Bachelor’s degree, or four additional years of experience in place of a bachelor’s degree.
Two years of progressive management experience.
Four years of analytical or information processing experience in a field that equips the applicant to manage teams of analysts.
Strong command of spoken and written English.
Excellent written and verbal communication skills.
Strong administrative and organizational skills.
Proficiency with Microsoft Office products, including advanced Excel knowledge and skills.
Ability to interact with people at all levels.
Professional work ethic.
Basic understanding of geography.
Ability to work independently and collaboratively.
Successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance.
U.S. citizenship, required for consideration for the Secret federal security clearance.
Live within a 90-mile radius of the National Visa Center in Portsmouth, New Hampshire.

Nice To Haves

Experience working with NICE Contact Center Interaction Recording Software.

Responsibilities

Directly supervise, coach, and develop Supervisors, Workload Coordinators, and other management staff as assigned.
Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
Provide timely deliverables and performance-related data to the customer to support monitoring, oversight, and performance measurement of support services.
Suggest process improvements to improve service delivery and performance.
Promote innovation, efficiency, and effectiveness.
Resolve problems with minimal disruption to contract activities.
Participate in conference calls and digital video conferences with overseas posts, CA/VO, the Department of State, and other U.S. Government agencies as required.
Provide formal and informal briefings to visitors when requested.
Perform other duties as assigned to advance the business unit’s mission.