Unit Manager, General Liability

Travelers • Hartford, CT

2d • $109,300 - $180,200

About The Position

Under general direction, the Unit Manager is a member of the local General Liability management team and is responsible for product quality and performance for a specific team of claim professionals. The role provides guidance to direct reports through ongoing management involvement and frequent claim file reviews, and may serve as a field representative for the Home Office General Liability product. The manager reinforces General Liability’s vision, strategies, and objectives, and selects, leads, mentors, performance-manages, and develops staff.

The position focuses on attracting, retaining, and developing talent; delivering consistent, high-quality claim services; using data and technology to improve results; achieving effective claim resolutions and cost management; and building productive relationships with colleagues, business partners, customers, agents, and regulatory agencies. An insurance license may be required, generally within three months of starting, along with required continuing education.

Requirements

• High school diploma or GED.
• At least 3 years of claim work experience in at least one line of business.
• Insurance license(s) may be required; generally, required licenses must be obtained within three months of starting, with ongoing continuing education as mandated.

Nice To Haves

• Bachelor's degree.
• Claim management experience.
• Ability to drive results, lead change, and execute business strategy.
• Ability to attract top talent, maximize individual performance, hold others accountable, align rewards, and create and sustain a dynamic workplace.

Responsibilities

• Recruit talent and work with management to establish and implement strategic staffing plans.
• Provide effective orientation and onboarding for staff.
• Manage staff performance, development plans, training needs, and ongoing feedback.
• Work with management on training, performance development, and succession planning.
• Plan for employee retention and proactively address turnover.
• Use the reward system to recognize top performers and significant achievements.
• Apply proper claim-handling techniques to protect the brand and provide consistent service quality and streamlined processes.
• Develop and execute strategic file-management plans to achieve optimal claim resolution and business results.
• Provide face-to-face and written guidance to support effectiveness, engagement, accuracy, and efficiency.
• Review new claim notices and assign claims to staff with appropriate skill sets.
• Conduct quality file reviews according to office and best-practice guidelines, including follow-up and additional reviews as needed.
• Implement strategies and initiatives to improve file quality and customer service and manage costs.
• Use data, management information, and technology to identify opportunities, support business strategies, and improve results.
• Improve resolutions and processes while fulfilling obligations and maximizing cost effectiveness; help the business understand drivers, trends, and product stress points.
• Manage expenses within the agreed budget through productivity, resource allocation, inventory management, and loss adjustment expense.
• Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies, and others.
• Participate in business meetings and agency visits as required.
• Obtain and maintain required insurance licenses and continuing education, if applicable.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes a payment toward student loan debt.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED