Unit Manager, General Liability

Travelers • Hartford, CT

22h

About The Position

Under general direction, this role is part of the local General Liability management team and is responsible for the product quality and performance of a specific team of claim professionals. The Unit Manager guides direct reports through ongoing management involvement and frequent claim file reviews, represents the Home Office General Liability product in the field when requested, and reinforces the product’s vision, strategies, and objectives. The position manages staff and is responsible for selecting, leading, mentoring, performance-managing, and developing employees.

The role oversees talent recruitment, onboarding, performance feedback, training, development, retention, rewards, and succession planning. It also supports high-quality claim services by directing claim assignments and file management, reviewing claims, improving customer service and file quality, controlling costs, and optimizing business results. The manager uses data and technology to support business strategies, builds effective relationships with internal and external partners, and participates in business meetings and agency visits as required. Insurance licenses may be required and generally must be obtained within three months of starting, with continuing education maintained as required.

Requirements

• High school diploma or GED.
• At least 3 years of claim work experience in at least one line of business.
• Insurance license(s) may be required; generally, required license(s) must be obtained within three months of starting, with ongoing continuing education as mandated.

Nice To Haves

• Bachelor’s degree.
• Claim management experience.
• Ability to drive results, lead change, and execute business strategy.
• Ability to attract top talent, maximize individual performance, hold others accountable, align rewards, and create and sustain a dynamic workplace.

Responsibilities

• Recruit talent and work with management to establish and implement strategic staffing plans.
• Oversee orientation and onboarding, staff performance, development plans, ongoing training needs, and frequent performance feedback.
• Work with management on training, performance development, succession planning, and retention; address turnover and recognize strong performance through the reward system.
• Guide claim handling to protect the company’s brand and provide consistent, streamlined service to customers.
• Develop and execute strategic file management plans to achieve appropriate claim resolution and business results.
• Provide face-to-face and written guidance to support effectiveness, engagement, accuracy, and efficiency.
• Review new claim notices and assign claims to staff with appropriate skill sets.
• Conduct claim file reviews according to office and best-practice guidelines, including follow-up and additional reviews when needed.
• Implement initiatives to improve file quality and customer service and manage costs.
• Use data, management information, and technology to identify opportunities and support business strategies and results.
• Focus on resolution and process improvement while fulfilling obligations and maximizing cost effectiveness; help identify business drivers, trends, and product stress points.
• Manage expenses through productivity, appropriate resource allocation, inventory management, and loss adjustment expense oversight.
• Develop and maintain relationships with colleagues, business partners, customers, agents, regulatory agencies, and others to achieve organizational goals.
• Participate in business meetings and agency visits as required.
• Obtain and maintain required insurance licenses and continuing education, if applicable.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
• Pension plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness and caregiving needs.
• Mental health resources, including free professional counseling services and health coaching.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED