Unit Customer Service Rep - ED Hold

Tampa General Hospital • Tampa, FL

3d

About The Position

Under general supervision, the Unit Customer Service Rep follows established policies, procedures, and professional guidelines while performing customer service, receptionist, and clerical/secretarial activities. The role serves as a communication resource for patients, visitors, family members, and healthcare team members, and triages communication priorities. The employee also performs duties in accordance with the mission, vision, and values of Tampa General Hospital. Other duties may be assigned.

Requirements

• High school diploma or GED.
• Ability to demonstrate knowledge of customer service excellence.
• Basic computer skills.
• Ability to communicate effectively both verbally and in writing.

Nice To Haves

• Prior hospital or healthcare experience.

Responsibilities

• Provide customer service, receptionist, and clerical/secretarial support according to established policies, procedures, and professional guidelines.
• Serve as a communication resource for patients, visitors, family members, and healthcare team members, triaging communication priorities.
• Answer the telephone and patient intercom system.
• Alert nursing staff to patient and family concerns and other calls.
• Order supplies and stock items as required.
• Keep the unit neat and organized.
• Perform duties in accordance with Tampa General Hospital’s mission, vision, and values.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED