Unit Coordinator (PRN/Pool)

Connections Health Solutions•Woodbridge, VA

51d•Onsite

About The Position

The Unit Coordinator plays a key role in ensuring the smooth, day-to-day functioning of the unit by providing administrative and clerical support to clinical services. This role is often the first point of contact for individuals and families, and it requires a warm, approachable attitude paired with strong organizational skills. Responsibilities include managing registration, verifying insurance, answering phones, coordinating unit logistics, and working closely with the clinical team to support quality care.

Requirements

High School Diploma or equivalent
1 year of exceptional service customer service-oriented work experience
3 years of clerical experience
Current Notary or have the ability to become a notary within the first 90 days
Must be able to perform Safe Clinch patient restraint techniques
The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition
State of Virginia Fingerprint Clearance
Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search

Nice To Haves

Previous behavioral health experience

Responsibilities

Greet individuals, families, and visitors with a friendly and professional demeanor, helping to create a welcoming and supportive environment.
Registers individuals for services, including verification of Medicaid eligibility, enrollment with a health plan, and/or confirmation of other third-party insurers.
Collects appropriate authorizations and release of information documents.
Schedules appointments (if applicable).
Works collaboratively with the clinical team and communicates any concerns regarding a individual's presentation (psychiatric or medical) to the appropriate discipline.
Maintain unit security by following procedures, monitoring the visitor log, and issuing appropriate badges.
Accurately manage episodes of care in the Electronic Health Record (EHR) and coordinate discharges with inpatient facilities.
Obtains clinical records/documents as requested.
Communicates information to physicians, nurses, and clinical team members.
Coordinates with other providers to assist with the discharge and/or transfers.
Assists with ECO/TDO process.
Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.
Coordinates the ordering of individual meals, equipment, and maintains unit supplies necessary for daily activities.
Promotes a welcoming environment with excellent customer service.
Serves as a resource to families, visitors and vendors.
Answer incoming calls, provide information, transfer calls and/or take messages as necessary.
Complete all required training, attend monthly meetings, and maintain required competencies.
Coordinates civil commitment process with all necessary stakeholders, notarizes legal petitions.
Performs all other duties as assigned.

Benefits

Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
Basic Life, AD&D, Short and Long-Term Disability
Voluntary Life insurance option for employees and their families
Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
Flexible Spending Accounts (health care and dependent care)
401k company match after 6 months (50% of deferrals up to 6% of compensation)
Generous PTO starting at 160 hours accrued annually
12 recognized company holidays
Company‑paid parental leave available to eligible employees
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
After 90 days, you are auto enrolled in the 401k Plan