Unit Coordinator (PRN/Pool)

Connections Health Solutions • Kirkland, WA

4d • $21 - $26

About The Position

The Unit Coordinator provides administrative and clerical support for clinical services. The role oversees individual registration, insurance verification, phone coverage, office projects, unit census tracking, and coordination with clinical staff to support efficient unit operations. The coordinator helps individuals and visitors navigate services and serves as a communication link among departments and care-team disciplines.

The position requires accurate and efficient management of episodes of care in the electronic health record, coordination of discharges and transfers, and assistance with involuntary admissions. The coordinator also supports a welcoming and secure environment for individuals, families, visitors, and vendors.

Requirements

• High school diploma or equivalent.
• One year of customer-service-oriented work experience.
• Three years of clerical experience.
• Current notary or ability to become a notary within the first 90 days.
• Ability to perform Safe Clinch patient restraint techniques.
• Complete required credentialing within the required time period, including obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and other credentials required for the role.
• Meet the company's mandatory vaccination policy before the start date, including providing documentation of full vaccination or qualifying for an exemption under the company's process.

Nice To Haves

• Previous behavioral health experience.

Responsibilities

• Register individuals for services, verify Medicaid eligibility or other insurance coverage, and collect required authorizations and release-of-information documents.
• Schedule appointments when applicable.
• Work with the clinical team and communicate concerns about an individual's psychiatric or medical presentation to the appropriate discipline.
• Greet and receive visitors; follow security procedures, monitor the logbook, and issue visitor badges.
• Oversee episodes of care in the electronic health record (EHR) accurately and efficiently.
• Coordinate discharges with other inpatient facilities and document coordination in the EHR.
• Obtain requested clinical records and documents and communicate information to physicians, nurses, and clinical team members.
• Coordinate with other providers to assist with discharges and transfers.
• Assist with the involuntary admission process and serve as a communication link among departments and disciplines involved in individual care and unit operations.
• Promote a welcoming environment and provide customer service and assistance to families, visitors, and vendors.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, vision, accident, critical illness, and hospital indemnity insurance for eligible full-time employees and their families.
• Company-paid basic life insurance, AD&D, and short- and long-term disability for eligible full-time employees.
• Voluntary life insurance option for employees and their families.
• Health Savings Accounts with a $1,000 to $2,000 employer contribution, depending on plan.
• Flexible Spending Accounts for health care and dependent care.
• 401(k) company match after six months for full-time employees: 50% of deferrals up to 6% of compensation.
• PTO starting at 160 hours accrued annually and 12 recognized company holidays for eligible full-time employees.
• Employee Assistance Program for all employees, including confidential emotional support, work-life solutions, financial solutions, legal assistance, and online support.
• Automatic enrollment in the 401(k) Plan after 90 days for all employees.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED