Unit Coordinator (PRN/Pool)

Connections Health Solutions • Harrisburg, PA

2d

About The Position

Connections Health Solutions is hiring a Unit Coordinator to provide administrative and clerical support to clinical services and help ensure the unit operates efficiently. The role includes registering individuals for services, verifying insurance eligibility and enrollment, collecting authorizations and release-of-information documents, scheduling appointments, and maintaining accurate episode-of-care information in the Electronic Health Record (EHR).

The Unit Coordinator works closely with clinical staff, communicates relevant information and concerns to the appropriate disciplines, manages visitor and security procedures, and obtains and maintains clinical records. The role also coordinates discharges and transfers with other providers and inpatient facilities, assists with involuntary processes, arranges individual meals and equipment, maintains unit supplies, answers calls, and supports families, visitors, and vendors. The posting identifies this as a PRN/Pool role. Benefits listed as limited to full-time employees do not apply to this role; benefits listed for all employees, including Pool employees, do apply.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service-oriented work experience.
• At least 3 years of clerical experience.
• Current notary or ability to become a notary within the first 90 days.
• Ability to perform Safe Clinch patient restraint techniques.
• Must pass Child Abuse Clearance, FBI Criminal Background Check, and Pennsylvania State Police Criminal Record Check.
• Must meet the company’s mandatory vaccination policy by being fully vaccinated and providing documentation, or qualify for an exemption through the company’s exemption process, before the start date.

Nice To Haves

• Previous behavioral health experience.

Responsibilities

• Register individuals for services and verify Medicaid eligibility, health plan enrollment, and other third-party insurance.
• Collect required authorizations and release-of-information documents, and schedule appointments as needed.
• Communicate concerns about an individual’s psychiatric or medical presentation to the appropriate clinical discipline.
• Greet visitors and maintain security procedures, including monitoring the logbook and issuing visitor badges.
• Accurately oversee and update episodes of care in the Electronic Health Record (EHR).
• Coordinate discharge processes with other inpatient facilities and manage records in the EHR.
• Obtain and manage requested clinical records and documents.
• Communicate relevant information to physicians, nurses, and other clinical team members.
• Coordinate with other providers to facilitate discharges and transfers.
• Assist with 302 involuntary processes and act as a liaison among departments and disciplines involved in individual care.
• Coordinate ordering of individual meals and equipment, and maintain supplies needed for daily unit operations.
• Provide customer service and support to families, visitors, and vendors.
• Answer incoming calls, provide information, transfer calls, and take messages.
• Perform other duties as assigned.

Benefits

• Employee Assistance Program for confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support, available to all employees, including Pool employees.
• Automatic enrollment in the 401(k) Plan after 90 days, available to all employees, including Pool employees.

What This Job Offers

• Education Level: High school or GED