Unit Coordinator (PRN/Pool)

Connections Health Solutions•Harrisburg, PA

About The Position

The Unit Coordinator provides essential administrative and clerical support to clinical services to help ensure the unit runs smoothly and efficiently. The role includes registering individuals for services, verifying insurance and Medicaid eligibility, collecting authorizations and release-of-information documents, scheduling appointments, and managing office tasks and unit census. The coordinator maintains accurate episode-of-care information in the Electronic Health Record (EHR), obtains and manages clinical records, and coordinates discharge and transfer processes with other facilities and providers. The Unit Coordinator works closely with clinical staff, communicating concerns about individuals’ psychiatric or medical presentations to the appropriate discipline and sharing relevant information with physicians, nurses, and other team members. The role also supports involuntary processes, including serving as a liaison across departments during 302 processes. Additional duties include greeting visitors, following security procedures, managing incoming calls, coordinating meals and equipment, maintaining unit supplies, and providing customer service to families, visitors, and vendors. The position requires a high school diploma or equivalent, one year of customer-service-oriented work experience, three years of clerical experience, and a current notary commission or the ability to become a notary within the first 90 days. The employee must be able to perform Safe Clinch patient restraint techniques and pass the specified background checks. The company has a mandatory vaccination policy, subject to its exemption process. Previous behavioral health experience is preferred. The posting identifies this as a PRN/Pool position. Shift differentials are available for specified night and weekend shifts. Benefits available to all employees include an Employee Assistance Program and automatic 401(k) enrollment after 90 days. The posting lists additional benefits for full-time employees only.

Requirements

High school diploma or equivalent.
One year of customer-service-oriented work experience.
Three years of clerical experience.
Current notary commission or ability to become a notary within the first 90 days.
Ability to perform Safe Clinch patient restraint techniques.
Must pass a Child Abuse Clearance, FBI Criminal Background Check, and Pennsylvania State Police Criminal Record Check.
Must comply with the company’s mandatory vaccination policy or qualify for an exemption under the company’s exemption process prior to the start date.

Nice To Haves

Previous behavioral health experience.

Responsibilities

Register individuals for services and verify Medicaid eligibility, health plan enrollment, and other third-party insurance coverage.
Collect authorizations and release-of-information documents and schedule appointments as needed.
Communicate concerns about an individual’s psychiatric or medical presentation to the appropriate clinical discipline.
Greet and receive visitors, monitor the visitor logbook, issue visitor badges, and ensure security procedures are followed.
Accurately maintain and update episodes of care in the Electronic Health Record (EHR).
Coordinate discharge processes with other inpatient facilities and manage records in the EHR.
Obtain and manage clinical records and documents as requested.
Communicate relevant information to physicians, nurses, and clinical team members.
Coordinate with other providers to facilitate discharges and transfers.
Assist with 302 involuntary processes and liaise between departments and disciplines involved in individual care.
Coordinate ordering of individual meals and equipment and maintain unit supplies.
Provide customer service and respond to the needs and inquiries of families, visitors, and vendors.
Answer incoming calls, provide information, transfer calls, and take messages.
Perform other duties as assigned.

Benefits

Comprehensive health insurance for employees and their families, including medical, dental, vision, accident, critical illness, and hospital indemnity coverage (full-time employees only).
Company-paid basic life, AD&D, short-term disability, and long-term disability coverage (full-time employees only).
Voluntary life insurance for employees and their families (full-time employees only).
Health Savings Accounts with a $1,000 to $2,000 employer contribution depending on plan (full-time employees only).
Flexible Spending Accounts for health care and dependent care (full-time employees only).
401(k) company match after six months: 50% of deferrals up to 6% of compensation (full-time employees only).
PTO accruing at 160 hours annually and 12 recognized company holidays (full-time employees only).
Company-paid parental leave for eligible employees (full-time employees only).
Employee Assistance Program for all employees, including confidential emotional support, work-life solutions, financial solutions, legal assistance, and online support.
Automatic enrollment in the 401(k) plan after 90 days for all employees.