Unit Coordinator (PRN/Pool)

Connections Health Solutions • Kirkland, WA

3d

About The Position

Connections Health Solutions is hiring a Unit Coordinator to provide administrative and clerical support for clinical services in a behavioral health crisis care setting. The role supports individual registration, insurance verification, phone coverage, office projects, unit census tracking, and coordination with clinical staff to help the unit function efficiently. The position serves as a key communication link among departments and disciplines involved in individual care, and helps create a welcoming environment for individuals, families, visitors, and vendors.

The Unit Coordinator registers individuals for services; verifies Medicaid eligibility, health-plan enrollment, or other insurance; collects authorizations and release-of-information documents; and schedules appointments when applicable. The role maintains accurate episode-of-care information in the Electronic Health Record (EHR), coordinates discharges and transfers with other facilities and providers, obtains clinical documents, and assists with involuntary admissions. It also supports visitor security procedures and communicates concerns about an individual's psychiatric or medical presentation to the appropriate clinical discipline.

The position is listed as PRN/Pool. The posting provides a Kirkland, Washington pay range of $21.28–$26.12 USD per hour. The company has a mandatory vaccination policy, subject to its exemption process, and requires completion of applicable credentialing within the required period.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service-oriented work experience.
• At least 3 years of clerical experience.
• Current Notary or ability to become a notary within the first 90 days.
• Ability to perform Safe Clinch patient restraint techniques.
• Must meet the company's vaccination policy or qualify for an exemption before the start date.
• Complete required credentialing within the required time period, including obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other credentials required for the role.

Nice To Haves

• Previous behavioral health experience.

Responsibilities

• Register individuals for services and verify Medicaid eligibility, health-plan enrollment, or other third-party insurance.
• Collect authorizations and release-of-information documents.
• Schedule appointments when applicable.
• Work collaboratively with the clinical team and communicate concerns about an individual's psychiatric or medical presentation to the appropriate discipline.
• Greet and receive visitors; follow security procedures, monitor the logbook, and issue visitor badges.
• Maintain accurate and efficient episode-of-care information in the Electronic Health Record (EHR).
• Coordinate discharges and transfers with other inpatient facilities, providers, and within the EHR.
• Obtain clinical records and documents as requested.
• Communicate information to physicians, nurses, and clinical team members.
• Assist with the involuntary admission process.
• Serve as a liaison among departments and disciplines, supporting communication and the smooth functioning of the unit.
• Promote a welcoming environment and provide excellent customer service.
• Serve as a resource to families, visitors, and vendors.
• Answer incoming calls, provide information, transfer calls, and take messages as necessary.
• Perform other duties as assigned.

Benefits

• Full-time employees and their families are offered medical, dental, vision, accident, critical illness, and hospital indemnity insurance.
• Company-paid Basic Life, AD&D, and short- and long-term disability coverage.
• Voluntary life insurance option for employees and their families.
• Health Savings Accounts with a $1,000–$2,000 employer contribution, depending on plan.
• Health care and dependent care Flexible Spending Accounts.
• 401(k) company match after 6 months: 50% of deferrals up to 6% of compensation.
• PTO starting at 160 hours accrued annually and 12 recognized company holidays for full-time employees.
• Employee Assistance Program for all employees, including pool, part-time, and full-time employees.
• Automatic enrollment in the 401(k) plan after 90 days.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED