Unit Coordinator

Stamford Health•Stamford, CT

About The Position

The Unit Coordinator is a part-time, day-shift position working 7:00 AM to 3:00 PM, including every other weekend. The role provides administrative and operational support to a clinical unit and serves as a central contact for the wider community. The Unit Coordinator facilitates patient-centered care and acts as a liaison among physicians, nurses, ancillary staff, patients, families, and care partners. Success in this fast-paced environment requires independent work and careful handling of highly confidential information that is critical to the organization's efficient operation.

Requirements

Minimum high school diploma, GED, or equivalent.
Strong customer-service and interpersonal skills.
Ability to work in a fast-paced environment.
Ability to adapt to changing priorities, immediate deadlines, and constant interruptions.
Advanced interpersonal and communication skills.

Nice To Haves

Competency with Microsoft Windows-based software is preferred.
Prior telephone-reception experience is highly preferred.

Responsibilities

Welcome people arriving at the unit; provide directions and information, respond to requests, and orient patients, families, and care partners to the Welcome Folder and its contents.
Protect patient privacy and confidentiality, disclosing information only for professional purposes in collaboration with a licensed nurse.
Support service recovery and communicate with the care team to achieve desired patient outcomes; maintain high service standards and a respectful, accountable, collaborative, compassionate environment.
Participate in performance improvement initiatives and ongoing regulatory-readiness compliance, and help maintain an orderly and efficient unit.
Prepare, compile, and maintain patient medical records, including paper and electronic charts, from admission through discharge in compliance with HIMSS Level 7 certification and using the current information system.
Manage competing tasks, plan daily work, set priorities, and allocate available resources in coordination with the care team.
Respond calmly and efficiently to crises and give clear direction to others.
Manage unit communication systems, including phones, pagers, Vocera, patient call bells, and fax, to facilitate communication among the care team, patients, families, and care partners.
Respond to patient call bells and Vocera, contact nursing personnel as appropriate, and follow through to ensure patient needs are met.
Communicate accurate patient-care information to healthcare team members and related departments, and keep unit caregivers informed about issues and policies affecting patient care or nursing practices.
Participate in shared governance and maintain effective working relationships with peers, managers, and other team members.
Perform assigned or requested duties to maintain a high level of service.
Order and maintain equipment, use supplies safely and cost-effectively, and complete required ongoing and department-specific training.