Unit Coordinator

Mass General Brigham • Boston, MA

5d • Onsite

About The Position

The Unit Coordinator provides administrative support to clinicians and staff in an inpatient unit and serves as a liaison among patients, visitors, and clinicians. The role requires organizing priorities, completing tasks on time, and managing confidential patient information. In partnership with nursing, the Unit Coordinator coordinates day-to-day patient flow and communicates about admissions, discharges, and transfers. The position also provides professional service in every customer interaction. Duties may vary by department.

Requirements

• High school diploma or equivalent required.
• One to two years of administrative support experience required.
• Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use a phone system and standard office equipment.
• Ability to manage one's own time and the time of others.
• Strong verbal and written communication skills and strong interpersonal skills.
• Familiarity with medical terminology.
• Experience cannot be accepted in lieu of a degree.

Nice To Haves

• Associate's degree in a related field.
• Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC).

Responsibilities

• Perform clerical and other duties to assist with the general administration of the floor or unit.
• Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
• Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
• Schedule consultations, tests, procedures, and patient transport to other departments.
• Enter accurate and timely admission, discharge, and transfer information into the electronic medical record to support patient throughput.
• Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use designated processes to identify and facilitate repairs.
• Depending on the department, assist the manager with payroll duties or staff scheduling, or supervise unit secretaries.

Benefits

• Career advancement opportunities.
• Differentials, premiums, and bonuses, as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Education Level: High school or GED