Unit Coordinator

Mass General Brigham•Boston, MA

4d•$19 - $27•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff and serves as a liaison between patients, visitors, and clinicians. The role organizes priorities, completes tasks on time, and manages confidential patient information. In partnership with nursing, the Unit Coordinator coordinates day-to-day patient flow and communicates with key participants about admissions, discharges, and transfers. The role is expected to provide outstanding service in every customer interaction; duties may vary by department. This position is onsite at The Brigham and Women's Hospital, Inc., at 75 Francis Street, and is scheduled for 40 hours per week on a rotating shift. It does not require patient care.

Requirements

High school diploma or equivalent required.
One to two years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use a phone system and standard office equipment.
Ability to manage one's own time and the time of others.
Strong verbal, written, interpersonal, and oral communication skills.
Familiarity with medical terminology.

Nice To Haves

Associate's degree in a related field preferred.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC) preferred.

Responsibilities

Perform clerical and other duties supporting the general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Schedule consultations, tests, procedures, and patient transport to other departments.
Enter accurate and timely information into the electronic medical record for admissions, discharges, and transfers to support patient throughput.
Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use designated processes to identify and facilitate repairs.
May assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries; duties may vary by department.