Unit Coordinator
About The Position
The Unit Coordinator provides administrative and operational support to an Intermediate Care Unit and serves as a central point of contact for the wider community. The role supports patient-centered care and acts as a liaison among physicians, nurses, ancillary staff, patients, families, and care partners. The coordinator works independently in a fast-paced environment while handling confidential information essential to the organization’s efficient operation. This is a part-time evening position, 3:00 PM–11:00 PM, with every other weekend. The coordinator manages unit communications and patient records, supports the care team, responds to patient and visitor needs, maintains unit operations, and completes required training and education.
Requirements
- High school diploma, GED, or equivalent.
- Strong customer service and interpersonal skills.
- Ability to work in a fast-paced environment.
- Ability to adapt to changing priorities, immediate deadlines, and constant interruptions.
- Advanced interpersonal and communication skills.
Nice To Haves
- Competency with Microsoft Windows-based software.
- Prior telephone reception experience.
Responsibilities
- Greet people arriving at the unit and provide directions and information, responding to their needs and requests.
- Protect patient privacy and confidentiality, disclosing information only for professional purposes in collaboration with a licensed nurse.
- Perform service recovery and communicate with the care team to support desired patient outcomes.
- Maintain high service standards and contribute to an environment of respect, accountability, teamwork, integrity, and compassion.
- Participate in performance improvement initiatives and ongoing regulatory-readiness compliance.
- Keep the unit orderly and efficient and orient patients, family members, and care partners to the Welcome Folder and its contents.
- Prepare, compile, and maintain patient medical records, including paper and electronic charts, from admission through discharge using the current information system and in compliance with HIMMS Level 7 certification.
- Manage competing tasks, plan daily work, prioritize, and allocate available resources in coordination with the care team.
- Respond calmly and efficiently to crises, directing others concisely.
- Manage unit communication systems, including phones, pagers, Vocera, patient call bells, and fax.
- Respond to patient call bells and Vocera, contact nursing personnel as appropriate, and follow through to ensure patient needs are met.
- Communicate accurate patient-care information to the healthcare team and related departments.
- Keep unit caregivers informed about issues and policies affecting patient care or nursing practices, including through participation in shared governance.
- Build and maintain effective working relationships with peers, managers, and other team members; collaborate and provide clear direction when appropriate.
- Perform duties as assigned or requested to maintain a high level of service.
- Use, navigate, and provide instruction on the electronic medical record.
- Order and maintain equipment and use supplies safely and cost-effectively.
- Complete required continuing training and education, including department-specific requirements.
- Comply with hospital attendance policies and department staffing policies and rotations.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
