Unit Coordinator

Stamford Health•Stamford, CT

About The Position

The Unit Coordinator provides administrative and operational support to the Intermediate Care Unit, collaborating with internal and external resources. The role serves as a central contact for the wider community and a liaison among physicians, nurses, ancillary staff, patients, families, and care partners. In a fast-paced environment, the Unit Coordinator works independently while managing highly confidential information essential to the organization’s efficient operation. This is a part-time evening shift, 3:00 PM–11:00 PM, with every other weekend.

Requirements

High school diploma, GED, or equivalent.
Strong customer service and interpersonal skills.
Ability to work in a fast-paced environment.
Ability to adapt to changing priorities, immediate deadlines, and constant interruptions.
Advanced interpersonal and communication skills.

Nice To Haves

Competency with Microsoft Windows-based software.
Prior telephone reception experience.

Responsibilities

Greet people arriving at the unit, provide directions and information, and respond to needs and requests.
Protect patient rights to confidentiality and privacy, disclosing information only for professional purposes in collaboration with a licensed nurse.
Perform service recovery and communicate with the care team to achieve desired patient outcomes.
Maintain high standards of service to patients, physicians, and other hospital departments.
Promote an environment of respect, accountability, teamwork, integrity, and compassion, and avoid disruptive or negative behavior.
Participate in performance improvement initiatives.
Keep the unit orderly and efficient.
Orient patients, family members, and care partners to the Welcome Folder and its contents.
Prepare, compile, and maintain patient medical records on the nursing unit, including paper and electronic charts, from admission through discharge and in compliance with HIMMS Level 7 certification, using the current information system.
Comply with hospital attendance policy, department staffing policy, and rotations.
Manage competing tasks, plan daily work, and coordinate priorities and available resources with the care team.
Respond calmly and efficiently to crises, giving concise direction to others.
Participate in ongoing regulatory-readiness compliance.
Manage unit communication systems, including phones, pagers, Vocera, patient call bells, and fax, to facilitate communication among the health care team, patients, families, and care partners.
Respond to patient call bells and Vocera, contact nursing personnel as appropriate, and follow through to ensure patient needs are met.
Communicate accurately with health care team members and related departments about patient care.
Keep unit caregivers informed about issues and policies affecting patient care or nursing practices by participating in shared governance.
Build and maintain effective working relationships with peers, managers, and other team members.
Provide clear direction and collaborate when appropriate.
Perform duties as assigned or requested to maintain a high level of service.
Maintain patient confidentiality at all times.
Use, navigate, and provide instruction on the electronic medical record.
Order and maintain equipment and use supplies safely and cost-effectively.
Complete required ongoing training and education, including department-specific requirements.