Unit Coordinator

Methodist Le Bonheur Healthcare • Memphis, TN

13d

About The Position

The Unit Coordinator supports patients, families, guests, unit nursing staff, allied health departments, and medical staff. Working with unit clinical leadership, the coordinator helps organize patient care services by providing information and directions, securing assistance and resources, and initially troubleshooting customer service concerns. The role facilitates electronic storage and retrieval of patient records and orders, and provides first-level system support to physicians and clinicians. The coordinator is expected to deliver exceptional customer service and model Methodist Le Bonheur Healthcare’s mission, vision, and values.

Requirements

• Comply with healthcare information privacy and security regulations (HIPAA).
• Have working knowledge of computer data entry and retrieval, including the MS Office Suite.
• Have general knowledge of computer and peripheral operation for troubleshooting wireless device connectivity, login changes, equipment charging and storage, network logins, online help desk tickets, and intranet use.
• Have strong customer service experience in a retail or healthcare setting.
• Be able to use basic office equipment and multi-line phones, enter data accurately, and write legibly.
• Have excellent written, verbal, and interpersonal communication skills for interacting cordially with medical professionals, patients, and visitors.
• Demonstrate attention to detail and the ability to think through routine to moderately complex situations.
• Maintain confidentiality of personal and sensitive data.

Nice To Haves

• One to three years of administrative or clerical work experience.
• Knowledge of medical terminology.
• Prior experience with electronic medical record systems.

Responsibilities

• Provide proactive information, comfort, and support to patients, Partners in Care, family members, and guests.
• Respond promptly to concerns, needs, and comments, ensuring accurate and effective communication.
• Support the timely and accurate use of medical record forms and documentation.
• Process orders.
• Assist with coordination of patient care services.
• Provide support for online tools.
• Support unit operations.
• Perform other job functions as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed