Unit Clerk, Emergency Department - Part-Time

Mercyhealth•Freeport, IL

About The Position

The Unit Clerk supports fast-paced Emergency Department operations by processing physician orders accurately, maintaining current patient medical records, managing communications, and assisting patients, visitors, and clinical staff. The role provides administrative support by answering telephone calls and call lights, directing visitors, processing patient charges, ordering supplies, and floating to other units as staffing needs require. The Unit Clerk also participates in department or unit performance-improvement activities. This position is part-time, with two 12-hour shifts per week on variable days. Approved CPR or BLS certification must be obtained within 90 days. The position has no supervisory responsibilities.

Requirements

Completion of a Unit Clerk course or equivalent on-the-job training.
Approved CPR or BLS certification within 90 days.
Computer knowledge is beneficial.
Ability to maintain confidentiality, communicate professionally, work well with others, and remain calm under pressure.
Dependable attendance and punctuality; ability to follow instructions and complete tasks on time.

Responsibilities

Process orders accurately and in a timely manner.
Answer telephone calls and call lights appropriately; provide information or relay messages to patients and staff.
Direct visitors to patients’ rooms.
Maintain medical records for current patients.
Process patient charges and order supplies as needed.
Float to various units based on identified need.
Participate in department or unit performance-improvement activities.
Follow safety and security procedures and report potentially unsafe conditions.
Complete assigned tasks on time, follow instructions, and communicate an alternate plan when needed.