Unit Assistant - NICU

Carle Health•Urbana, IL

About The Position

The Unit Assistant provides clerical support to nursing units, facilitates communication with other departments, visitors, patients, medical staff, and employees, and serves as a public relations liaison for the unit. The role provides routine clerical and customer service support, greets guests, and helps them with their needs. The Unit Assistant also supports communication between nursing staff, departments, physicians, and patients and families; assists with office equipment; transcribes physician orders; schedules patient appointments and tests; and maintains patient charts.

Responsibilities

Provide routine clerical and customer service support to unit staff.
Greet guests to the unit and assist them with their needs.
Answer the unit phone and appropriately share information as a liaison between nursing staff, other departments, physicians, and patients and families.
Work with other departments to provide basic equipment maintenance and support staff with using and troubleshooting office equipment.
Transcribe physician orders accurately and in a timely manner.
Schedule patient appointments, consults, diagnostic tests, and examinations on the nursing unit.
Initiate, compile, and maintain patient charts.