Union Associate Route Merchandiser

Continental Services • Lafayette, IN

4d

About The Position

The Union Associate Route Merchandiser services and merchandises vending machines and markets, delivers OCS orders, maintains equipment cleanliness, and provides customer service to support client satisfaction. The role uses a company vehicle and company-owned tablet or phone to maintain accurate inventory records, rotate products, check expiration dates, and account for route proceeds. The position includes an 8–12 week on-the-job training program and may include training new Route Merchandisers, depending on regional needs.

Requirements

• High school diploma or GED.
• Valid driver’s license with a clean driving record; must meet DOT requirements and pass a comprehensive background and driving history check.
• Strong communication and customer service skills, including the ability to read, speak, and understand English.
• Proficiency with computers, iPads, GPS technology, and basic inventory systems.
• Results-oriented and adaptable, with the ability to balance business needs and customer requests, follow through consistently, and quickly apply new information.
• Detail-oriented and professional, comfortable with structured environments and routine tasks, and able to follow written and verbal instructions.
• Ability to load and unload products and regularly lift up to 50 pounds.
• Ability to climb in and out of a vehicle; bend, stoop, pull, push, and twist; and walk and stand for long periods.

Nice To Haves

• Prior experience in delivery, route driving, merchandising, or customer service.
• Ability to operate box trucks.
• Ability to operate pallet jacks, if applicable to the region.
• Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.

Responsibilities

• Maintain accurate inventory levels across beverages, pre-packaged foods, fresh items, and snacks.
• Count, record, and order inventory according to established protocols, including completing full inventory counts as required.
• Restock shelves, coolers, coffee stations, and other displays, rotating products and following inventory tracking procedures.
• Remove, document, and properly handle expired or rejected merchandise.
• Load and unload products safely, using proper lifting techniques and equipment.
• Deliver merchandise in a company vehicle and ensure perishable items are handled and refrigerated appropriately during transit and stocking.
• Optimize route efficiency to reduce driving time and improve productivity.
• Check cooler and refrigeration temperatures and report deviations.
• Collect money from kiosks and vending machines, follow cash-handling and loss-prevention protocols, and accurately record transactions.
• Monitor and report unusual or concerning activity relating to safety, security, or potential misconduct.
• Clean coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas.
• Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to ensure standards are met.
• Initiate service requests when equipment issues require technical support.
• Provide training to new Route Merchandisers when needed in the region.
• Successfully complete an 8–12 week on-the-job training program.
• Perform additional assignments and projects as needed.

Benefits

• Union-represented team members have access to a comprehensive benefits package as defined in the collective bargaining agreement, which may include health insurance, paid time off, retirement plans, and other negotiated benefits. Eligibility, coverage, and contributions are defined in the applicable CBA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED