Unified Communications Technician II - Cisco
About The Position
Responsible for engineering, repairing, moving, adding, changing, and installing unified communications systems for medium to large projects. Provides proactive and preventative maintenance support for unified communications systems, related applications, and the data network. Assists with systems integration design and monitors system performance to ensure optimum operation. Participates in the lifecycle of unified communications systems and related applications. This is a full-time, regular, non-exempt position with Sutter Health. The schedule is days, Monday through Friday, 40 hours per week, with weekend work as needed. The listed pay range is $32.45 to $48.68 per hour; actual starting pay may vary based on factors including experience, education, skills, training, and work location. Eligible positions include a comprehensive benefits package.
Requirements
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience in lieu of the degree.
- At least 1 year of recent relevant experience.
- Working knowledge of multiple unified communications and/or telecommunications platforms.
- Working knowledge of system-specific connectivity from desktop device to call control device.
- Verbal and writing skills to effectively communicate with executives, managers, subject matter experts, and diverse groups.
- Ability to set priorities that reflect the relative importance of job responsibilities and complete assignments in a timely manner.
- Ability to analyze information, problems, situations, practices, or procedures to identify relevant concerns and factors.
- Ability to establish and maintain cooperative working relationships with clients, Information Services team members, management, and executive personnel or staff.
- Working knowledge of Automated Call Distributor (ACD).
- Intermediate knowledge of cabling standards and documentation.
- Working knowledge of overhead paging systems.
- Working knowledge of Operator Console.
Nice To Haves
- Experience with Cisco Call Manager and Cisco Unity Voicemail.
Responsibilities
- Engineer, repair, move, add, change, and install unified communications systems for medium to large projects.
- Support proactive and preventative maintenance of unified communications systems, related applications, and the data network.
- Assist with designing systems integration.
- Monitor systems performance to ensure optimum operations.
- Participate in the lifecycle of unified communications systems and related applications.
Benefits
- Eligible positions include a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
