Unified Communications Technician II - Cisco

Sutter Health•Sacramento, CA

13d•$32 - $49

About The Position

Responsible for engineering, repairs, moves, adds, changes, and installations for medium to large projects. Provides support for proactive and preventative maintenance of unified communication systems, related applications, and the data network. Aids in designing systems integration and monitoring system performance to ensure optimum operations. Participates in the lifecycle of unified communication systems and related applications.

Requirements

Associate's degree in Computer Science, Information Technology, or a related field; equivalent experience is accepted in lieu of the degree.
One year of recent relevant experience.
Working knowledge of multi-unified communication and/or telecommunication platforms.
Working knowledge of system-specific connectivity from desktop device to call control device.
Verbal and writing skills to communicate effectively with diverse groups, including executives, managers, and subject matter experts.
Ability to set priorities that reflect the relative importance of responsibilities and complete assignments in a timely manner.
Ability to analyze information, problems, situations, practices, or procedures to identify relevant concerns and factors.
Ability to establish and maintain cooperative working relationships with clients, Information Services team members, management, and executive personnel/staff.
Working knowledge of Automated Call Distributor (ACD).
Intermediate knowledge of cabling standards and documentation.
Working knowledge of overhead paging systems.
Working knowledge of Operator Console.

Nice To Haves

Experience with Cisco Call Manager and Cisco Unity Voicemail.

Responsibilities

Engineer, repair, move, add, change, and install systems for medium to large projects.
Support proactive and preventative maintenance of unified communication systems, related applications, and the data network.
Aid in designing systems integration.
Monitor systems performance to ensure optimum operations.
Participate in the lifecycle of unified communication systems and related applications.