Cisco Unified Communications Adminstrator

CommIT Enterprises•Quantico, VA

10d•Onsite

About The Position

CommIT Enterprises, Inc. is seeking a Cisco Unified Communications Administrator in Quantico, Virginia, to provide Tier I–III support for a global enterprise environment and its Enterprise Collaboration System (ECS). The role supports end-to-end converged IP communication services across the Government Enterprise Network, including secure VoIP, SIP, SCCP, and H.323. The supporting technologies include Windows Server and Linux, Cisco Unified Communications Manager, Cisco Expressway, Cisco Meeting Server, Cisco Telepresence Management System, Cisco Meeting Manager, Cisco Smart Software Manager, session border controllers, and Cisco Jabber. The administrator provides the highest level of support for the enterprise UC environment, maintains systems and services, and coordinates with government and defense partners. Work includes network architecture reviews, documentation, security and QoS activities, system installations and lifecycle maintenance, and day-to-day directory services upkeep. The position is based at a contractor site in a general office environment, with possible travel of 0–10% and possible off-hours work to support releases and outages. An active DoD TS/SCI clearance is required. The anticipated annual salary range is $125,000–$135,000, with final compensation based on job-related factors.

Requirements

Seven years of related experience.
IAT III certification, such as CASP+ CE, CCNP Security, CISA, GCED, GCIH, or CISSP/Associate.
Professional-series certification focused on UC Collaboration.
Active DoD TS/SCI security clearance.
Ability to support possible off-hours work for releases and outages.
Ability to lift/carry up to 10 pounds occasionally.
Ability to perform the described physical activities, including standing, walking, sitting, using hand and finger dexterity, talking or hearing, and visual tasks such as operating equipment, reading technical information, and using a keyboard.

Nice To Haves

ITIL v3 certification (desired).
Experience with Cisco Unified Communications Manager 12.5 or greater, Cisco Expressway, Cisco Meeting Server, Cisco Telepresence Management System, Cisco Meeting Manager, Cisco Smart Software Manager, Cisco Webex, Cisco Unified Contact Center Express, Cisco Session Border Controller, and Cisco Jabber.

Responsibilities

Support the UC architecture by identifying and resolving enterprise-level issues and outages; implementing complex call-routing schemes; securing classified and unclassified VoIP configurations in accordance with DISA STIGs; configuring logging and firewall traversal; performing upgrades and patches; and troubleshooting.
Conduct Change, Incident, Service Request, Problem, Configuration, and Asset Management in accordance with client SOPs to provide technical end-user and core-service support.
Build and maintain constructive working relationships with client customer representatives, DISA, and other supporting personnel.
Conduct and document monthly ECS Network Architecture Reviews in accordance with client SOPs; identify security vulnerabilities and incidents; report issues; and recommend corrective actions to designated client POCs.
Provide network documentation to support accreditation, auditing, and operations in accordance with DoD 8510.01 and client SOPs.
Review network traffic statistics, equipment, and configurations and provide utilization, capacity, optimization, and security reports.
Coordinate with DoD and government partners to ensure voice and video communications across organizations.
Conduct onsite surveys to identify requirements for equipment and system installation or decommissioning.
Install and initially connect equipment and systems locally and remotely.
Perform preventive maintenance during non-core hours, including periodic tests, inspections, and other services recommended by the OEM or specified in client SOPs.
Implement QoS strategies in local and enterprise environments, including strategic and tactical networks; collaborate with defense and intelligence agencies on QoS policies; and advise on enterprise network QoS configuration.
Configure, maintain, and operate videoconferencing servers that provide centralized patching, provisioning, and configuration for GEN VTC endpoints.
Configure enterprise VTC systems within government offices.
Execute UC system upgrades and lifecycle maintenance as planned and directed by the UC lead.
Maintain directory servers, including directory management, patching, and COOP/DR.