Cisco Unified Communications Adminstrator

CommIT Enterprises, Inc•Quantico, VA

12d•$125,000 - $135,000•Onsite

About The Position

CommIT Enterprises, Inc. is seeking a Cisco Unified Communications Administrator in Quantico, Virginia, to provide Tier I–III support for clients in a global enterprise environment supporting the Enterprise Collaboration System (ECS). The role helps maintain end-to-end converged IP communication services across the Government Enterprise Network and supports secure enterprise unified communications architecture using VoIP, SIP, SCCP, and H.323. Supporting technologies include Windows Server and Linux operating systems, Cisco Unified Communications Manager, Cisco Expressway, Cisco Meeting Server, Cisco Telepresence Management System, Cisco Meeting Manager, Cisco Smart Software Manager, session border controllers, and Cisco Jabber. The administrator provides high-level technical support for enterprise UC systems, including service management, security and network reviews, documentation, capacity and utilization reporting, QoS implementation, videoconferencing, system upgrades, lifecycle maintenance, and directory services. Work is generally performed at a contractor site in an office environment in Quantico, with possible travel of 0–10%. Possible off-hours work may be required to support releases and outages. The role requires an active DoD TS/SCI clearance.

Requirements

IAT III certification: CASP+CE, CCNP Security, CISA, GCED, GCIH, or CISSP/Associate.
Professional series certification focused on UC Collaboration.
Seven years of related experience.
Active DoD TS/SCI clearance.
Ability to perform occasional lifting or carrying of items up to 10 pounds.
Ability to perform the stated physical activities, including frequent walking and sitting, occasional standing and climbing/bending/kneeling/crawling, and continual use of hand and finger dexterity, hearing, and visual acuity.

Nice To Haves

ITIL v3.
Experience with Cisco Unified Communications Manager 12.5 or greater, Cisco Expressway, Cisco Meeting Server, Cisco Telepresence Management System, Cisco Meeting Manager, Cisco Smart Software Manager, Cisco Webex, Cisco Unified Contact Center Express, Cisco Session Border Controller, and Cisco Jabber.

Responsibilities

Support the UC architecture by identifying and resolving enterprise-level issues and outages; implementing complex call-routing schemes; securing classified and unclassified VoIP configurations in accordance with DISA STIGs; configuring logging and firewall traversal; performing upgrades and patches; and troubleshooting.
Conduct Change, Incident, Service Request, Problem, Configuration, and Asset Management in accordance with client SOPs, providing technical end-user and core service support and maintaining constructive relationships with client customers, DISA representatives, and other supporting personnel.
Conduct and document monthly ECS Network Architecture Reviews in accordance with client SOPs, identify security vulnerabilities and incidents, report identified issues, and recommend corrective actions to designated client POCs.
Provide network documentation to support accreditation, auditing, and operations in accordance with DoD 8510.01 and client SOPs.
Review network traffic statistics, equipment, and configurations and produce utilization, capacity, optimization, and security reports.
Coordinate with DoD, government, defense, and intelligence partners to support voice and video communications across organizations.
Operate as the highest level of support for an enterprise UC environment.
Conduct onsite surveys to identify requirements for equipment and system installation or decommissioning.
Install and establish initial connections for equipment and systems, locally and remotely.
Perform preventive maintenance during non-core hours, including scheduled tests, inspections, and other maintenance recommended by the OEM and specified in client SOPs.
Implement QoS strategies in local and enterprise environments across strategic and tactical networks.
Work with defense and intelligence agencies to develop and deploy QoS policies in accordance with DISA, HQMC, client, and Government policies; provide technical advice and solutions for enterprise network QoS configuration.
Configure, maintain, and operate videoconferencing servers that provide centralized patching, provisioning, and configuration for GEN VTC endpoints; configure Enterprise VTC systems within Government offices.
Execute upgrades and lifecycle maintenance for UC systems as planned and directed by the UC lead.
Maintain directory servers through day-to-day directory management, patching, and COOP/DR.