Unemployment Claims Assistant - AZ - On Site
About The Position
The Unemployment Claims Assistant supports the Unemployment Services team with administrative and clerical work throughout the unemployment claims process. The role handles documentation, correspondence, and data entry accurately and on time to help maintain compliance with state and federal regulations. Regular on-site attendance is essential for secure system access, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. The position also supports team coordination and recognition efforts and contributes to projects and continuous improvement initiatives as assigned by leadership. It is performed in a professional, climate-controlled office environment with typical office lighting and low to moderate noise levels, using computers and standard office equipment.
Requirements
- Strong commitment to providing exceptional support to external and internal customers.
- Flexible, positive attitude and ability to work collaboratively as a dedicated team member.
- Strong organizational skills, attention to detail, and follow-through.
- Clear, concise, and proactive verbal and written communication skills.
- Ability to learn multiple HRIS platforms and vendor partner platforms.
- Ability to use Microsoft Office applications, including Outlook, Teams, Excel, and PowerPoint, and learn other applications as needed.
- High school diploma or equivalent combination of experience, skills, and education is preferred.
- Regular on-site attendance is an essential job function.
- Ability to meet the physical, mental, and communication demands described, including extended sitting, frequent computer use, sustained attention to detail, and communication with clients, state agencies, and internal teams.
Nice To Haves
- High school diploma or equivalent combination of experience, skills, and education, including relevant non-traditional degree programs, certifications, or job training programs.
- Experience with Microsoft Office software, including Outlook, Teams, Excel, and PowerPoint.
Responsibilities
- Manage and route inbound mail, email, case files, and inquiries to appropriate team members or departments.
- Prepare, organize, and send outbound mail, including claim responses, supporting documentation, and official communications, within established timelines and procedures.
- Enter and update client and claim information in Unemployment Tracking software while maintaining data integrity and compliance with internal and external requirements.
- Create, manage, and update physical and digital filing systems.
- Maintain tracking logs and databases to support information retrieval and audit readiness.
- Accurately enter sensitive, time-critical information into internal systems to meet procedural deadlines and support timely resolution of claims.
- Assist with employee recognition efforts, including birthday and anniversary acknowledgments.
- Maintain the team calendar and help coordinate and prepare team meetings, events, and collaborative activities.
- Support ad hoc projects and initiatives assigned by leadership, contributing to continuous improvement and departmental goals.
Benefits
- Medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Paid time off, holidays, parental leave, and sick leave as provided by applicable state law.
- Life insurance.
- Short-term disability and long-term disability.
- Employee assistance program (EAP).
- Flexible spending account (FSA) and health savings account (HSA).
- Identity theft protection.
- Critical illness, accident, cancer, and hospital protection.
- Legal insurance and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
