Unemployment Claims Assistant - AZ - On Site
About The Position
The Unemployment Claims Assistant provides administrative and clerical support to the Unemployment Services team throughout the unemployment claims process. The role handles documentation, correspondence, and data entry related to unemployment claims to support timely and accurate processing and compliance with state and federal regulations. The position is performed on site in a professional, climate-controlled office environment, with regular use of computers and standard office equipment. Regular on-site attendance is essential for secure system access, collaboration on sensitive matters, participation in operational meetings, and hands-on involvement.
Requirements
- High school diploma or an equivalent combination of experience, skills, and education is preferred.
- Experience using Microsoft Office applications, including Outlook, Teams, Excel, and PowerPoint.
- Ability to learn other applications, multiple HRIS platforms, and vendor partner platforms.
- Strong organizational skills, attention to detail, and follow-through.
- Clear, concise, and proactive verbal and written communication skills.
- Flexible, positive, collaborative, team-oriented approach and commitment to exceptional internal and external client support.
- Ability to work effectively in a collaborative international environment using video conferencing, chat, email, and phone.
- Ability to handle sensitive information accurately and meet time-sensitive deadlines.
Responsibilities
- Manage and route inbound mail, email, case files, and inquiries to appropriate team members or departments.
- Prepare, organize, and send outbound mail, including claim responses, supporting documentation, and official communications, according to established timelines and procedures.
- Enter and update client and claim information in Unemployment Tracking software while maintaining data integrity and compliance with standards and regulations.
- Create and maintain physical and digital filing systems, tracking logs, and databases to enable information retrieval and audit readiness.
- Accurately enter sensitive, time-critical information into internal systems to meet procedural deadlines and support timely resolution of unemployment claims.
- Assist with employee recognition, including birthday and anniversary acknowledgments.
- Maintain the team calendar and help coordinate and prepare team meetings, events, and collaborative activities.
- Support ad hoc projects and initiatives assigned by leadership and contribute to continuous improvement and departmental goals.
- Attend work on site regularly.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- PTO, holidays, parental leave, and sick leave as required by applicable state law
- Life insurance
- Short-term disability
- Long-term disability
- Employee assistance program (EAP)
- Flexible spending account (FSA)
- Health savings account (HSA)
- Identity theft protection
- Critical illness, accident, cancer, and hospital protection
- Legal insurance
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
