Payroll Specialist - AZ - On Site

Vensure Employer Solutions•Chandler, AZ

1d•Onsite

About The Position

The Payroll Specialist supports the payroll function for a growing client base and is responsible for payroll-related processing activities. The role provides support for scheduled and off-cycle payrolls, manages an assigned book of business, and responds to client inquiries. The position is based on site in Arizona and is performed in a professional, climate-controlled office environment with regular interaction with clients and internal teams. It requires extended computer use, sustained visual focus, and careful handling of confidential employee information. The role requires accuracy, time management, attention to detail, and the ability to balance recurring payroll tasks with urgent client needs. The Payroll Specialist communicates with clients and internal departments through email, case management systems, phone, and virtual platforms, and may partner with Payroll Supervisors on client-support projects. Other job-related duties may be assigned by management.

Requirements

At least one year of customer service experience.
Proficiency with Microsoft Office applications, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint, and ability to learn other applications as needed.
Effective time management and accurate recordkeeping to complete payroll tasks on schedule and in accordance with compliance requirements.
Ability to multitask while maintaining accuracy and strong attention to detail.
Strong verbal and written communication skills and ability to collaborate across teams and interact professionally with employees at all levels.
Intermediate to advanced proficiency in Microsoft Office, including Excel formulas, pivot tables, and data validation, and Outlook email management and scheduling.
Analytical thinking to troubleshoot payroll issues, interpret data, and determine solutions.
Good judgment in evaluating situations, identifying problems, and determining appropriate courses of action.
Ability to work with cross-functional departments, including HR, Finance, and Operations, to resolve payroll-related issues and support accurate, compliant processing.
Ability to handle confidential employee, compensation, and tax information with discretion.
Ability to communicate effectively with clients and internal teams, actively listen, and gather information to resolve payroll discrepancies or understand requested changes.
Ability to manage multiple tasks and projects, prioritize work, adapt to changing client needs and system updates, and handle deadlines.

Nice To Haves

At least one year of payroll experience is preferred but not required.
High school diploma or an equivalent combination of experience, skills, and education, including relevant nontraditional degree programs, certifications, or job training programs, is preferred.

Responsibilities

Provide day-to-day payroll processing support for scheduled and off-cycle payrolls.
Import or manually enter payroll changes, including payroll hours, employee updates, earnings, deductions, and tax overrides.
Calculate payroll and verify client-provided payroll data using control totals for import files and manual review.
Respond promptly and accurately to client inquiries via email, cases, and phone.
Partner with Payroll Supervisors on special projects to support clients.
Manage and support an assigned book of business.
Build and maintain relationships with team members and colleagues across disciplines to coordinate communications and client services.
Attend webinars and training to stay current on company and department best practices.
Complete projects and other duties assigned by a supervisor.
Handle client escalations and frustrations patiently and with a solutions-oriented approach.
Document issues and resolutions clearly and provide guidance on payroll-related questions.

Benefits

Medical, dental, and vision insurance coverage.
401(k) retirement plan with company match.
Paid time off, holidays, parental leave, and sick leave as provided by applicable state law.
Life insurance.
Short-term disability and long-term disability.
Employee assistance program (EAP).
Flexible spending account (FSA) and health savings account (HSA).
Identity theft protection.
Critical illness, accident, cancer, and hospital protection coverage.
Legal insurance.
Pet insurance.