Account Manager - AZ - On Site

Vensure Employer Solutions•Chandler, AZ

7d•Onsite

About The Position

The Account Manager oversees and manages assigned clients, working with sales and support teams to implement new or renewing accounts and ensure a high level of service. The role maintains relationships with high-level client contacts and requires strong knowledge of group benefits, problem resolution, negotiation, professionalism, and the ability to travel for client meetings. The Account Manager coordinates client implementations and renewals, markets and negotiates benefit coverage and rates, manages carrier and client communications, and supports benefit selection and administration. The role also promotes client retention and satisfaction, provides timely service and updates, educates clients and employees, and helps ensure compliance with benefits and contribution requirements. This is an indoor, in-office position in Arizona. The role involves frequent sitting, talking, and listening, occasional standing and walking, sustained concentration, and work in a usually moderate-noise environment. Client meetings may require travel.

Requirements

Mandatory Health and Life Insurance License.
Knowledge of employee benefits, compliance, and payroll.
Intermediate or higher knowledge of Microsoft Office and Adobe.
Professional written and verbal communication and interpersonal skills.
Strong organization, multitasking, prioritization, and deadline-management skills.
Ability to work independently and as part of a team.
Integrity, credibility, and discretion in presentations, correspondence, and communications.
Ability to read, analyze, and interpret Summary of Benefits and Coverage (SBC) documents, technical procedures, insurance regulations, and government regulations.
Ability to respond effectively to sensitive inquiries and complaints.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to navigate multiple platforms used for client, employee, carrier, payroll, and HR information.
Ability to travel for client meetings.

Nice To Haves

Two to five years of experience, or an equivalent combination of experience, skills, and education, including relevant nontraditional degree programs, certifications, or job training.
Bachelor’s degree.

Responsibilities

Coordinate and conduct implementation for new and renewing clients.
Coordinate strategy meetings and document collection with the Business Consultant.
Market, analyze, and negotiate benefits and rates for all coverages.
Request renewals from carriers; conduct pre-renewal and renewal meetings in person or via Zoom; negotiate renewals and quote the open market when necessary.
Deliver final renewals to clients and finalize benefit selections.
Obtain applications and monitor benefit administration portals.
Ensure submissions are completed on time, at least 15 days before the effective date.
Perform first-bill audits and meet with clients to discuss how open enrollment went.
Build relationships with key contacts to support client retention and satisfaction.
Provide professional, high-quality customer service to clients and employees, responding within 24 hours or providing status updates when a resolution takes longer.
Educate clients, employees, and key contacts about benefits.
Help ensure clients comply with benefit and contribution requirements, including selecting compliance filings and handling COBRA-related matters.

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
Life insurance.
Short-term disability and long-term disability.
Employee assistance program (EAP).
Flexible spending account (FSA).
Health savings account (HSA).
Identity theft protection.
Critical illness, accident, cancer, and hospital protection coverage.
Legal insurance.
Pet insurance.