Account Manager - AZ - On Site

Vensure Employer Solutions•Chandler, AZ

3d•Onsite

About The Position

The Account Manager oversees and manages assigned clients, working with sales and support teams to implement new and renewing accounts while maintaining a high level of service. The role maintains relationships with clients’ key employees and requires strong knowledge of group benefits, problem resolution, negotiation, professionalism, and the ability to travel for client meetings. The Account Manager coordinates implementation, benefit marketing and renewals, carrier negotiations, client meetings, benefit selections, and related administration. The position also supports client retention and satisfaction, communicates promptly with clients, educates clients and employees, and helps ensure benefits and contributions comply with applicable requirements. The role is based in an indoor office environment and may involve occasional travel for client meetings. It requires frequent sitting, talking, and hearing, occasional standing and walking, and sustained concentration.

Requirements

Health and Life Insurance License is mandatory.
Knowledge of employee benefits, compliance, and payroll.
Ability to read, analyze, and interpret SBCs, technical procedures, insurance regulations, and governmental regulations.
Intermediate or higher knowledge of Microsoft Office and Adobe.
Professional written and verbal communication and interpersonal skills.
Strong organizational skills and ability to multitask and prioritize to meet deadlines.
Ability to work independently and as part of a team.
Integrity, credibility, and discretion in presentations, correspondence, and communications with staff, clients, and leadership.
Ability to respond effectively to sensitive inquiries and complaints.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to navigate multiple platforms used for client, employee, carrier, payroll, and HR information.
Ability to travel for client meetings.
Physical ability to frequently sit, talk, and hear; occasionally stand and walk; and perform work requiring close and color vision and focus adjustment.

Nice To Haves

2–5 years of experience, or an equivalent combination of experience, skills, and education, including relevant non-traditional degree programs, certifications, or job training.
Bachelor’s degree.

Responsibilities

Coordinate and conduct implementation for new and renewing clients.
Coordinate strategy meetings and document collection with the Business Consultant.
Market, analyze, and negotiate benefits and rates for all coverages.
Request renewals from carriers, conduct pre-renewal and renewal meetings, and negotiate renewals with carriers.
Quote the open market when necessary.
Deliver final renewals to clients and finalize benefit selections.
Obtain applications and monitor benefit administration portals.
Ensure submissions are completed in a timely manner, at least 15 days before the effective date.
Conduct first bill audits and meet with clients to discuss open enrollment outcomes.
Build relationships with key contacts to support client retention and satisfaction.
Provide professional, high-quality customer service to clients and employees.
Respond to requests within 24 hours, or provide ongoing status updates when a resolution cannot be reached within that time.
Educate clients and key contacts about benefits.
Help ensure clients comply with benefit and contribution requirements.
Select filings of compliance documents and support COBRA-related matters.

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
Life insurance.
Short-term disability and long-term disability.
Employee assistance program (EAP).
Flexible spending account (FSA).
Health savings account (HSA).
Identity theft protection.
Critical illness, accident, cancer, and hospital protection coverage.
Legal insurance.
Pet insurance.