Unarmed Public Safety Officer

New England Security•Boston, MA

About The Position

The Public Safety Officer is a hands-on security and safety position responsible for maintaining a safe, secure, and welcoming environment for employees, visitors, residents, guests, property, and company assets. Duties include access control and completing detailed security reports. The role requires a professional, highly visible presence, strong situational awareness, excellent communication skills, and the ability to respond appropriately to routine security concerns, safety issues, and emergency situations. Officers are expected to remain actively engaged throughout their shifts, provide professional assistance to the public, and help protect people, property, and assets while promoting a safe and welcoming environment. They must follow company policies, site-specific post orders, safety procedures, and lawful management instructions, and must not exceed their assigned authority or engage in unnecessary physical confrontation.

Requirements

High school diploma or equivalent.
Ability to communicate clearly and professionally.
Ability to write clear, accurate, and detailed reports.
Strong observation and situational-awareness skills.
Ability to remain calm and make sound decisions during emergencies.
Ability to interact professionally with employees, visitors, residents, guests, and members of the public.
Ability to work independently and as part of a team.
Reliable attendance and punctuality.
Ability to understand and follow written post orders and verbal instructions.
Ability to stand and walk for extended periods.
Ability to conduct interior and exterior patrols in varying weather conditions.
Ability to climb stairs and access designated patrol locations.
Ability to respond promptly to incidents when required.
Ability to work nights, weekends, holidays, and varying schedules based on operational needs.
Ability to operate radios, mobile reporting applications, access-control systems, CCTV systems, and other security technology.

Nice To Haves

Previous security, public safety, military, law enforcement, customer service, or related experience.
First Aid/CPR/AED certification.
Narcan/Opioid Overdose Response certification.
Crowd Management certification.
De-escalation or Crisis Response Training.
Other applicable state or site-specific security/public safety certifications.

Responsibilities

Maintain a professional, highly visible, and approachable public safety presence throughout the assigned property.
Monitor entrances and exits.
Identify and report suspicious persons, vehicles, activity, safety hazards, property damage, unsecured doors, and other security or safety concerns.
Monitor property access and ensure only authorized individuals enter controlled or restricted areas.
Verify identification, credentials, visitor authorization, or access permissions when required.
Maintain visitor, contractor, vendor, delivery, and other required access logs.
Assist employees, visitors, residents, guests, and members of the public professionally and courteously; provide directions and general assistance.
Enforce property rules, policies, post orders, and safety procedures professionally and respectfully.
Use communication and de-escalation techniques when appropriate to resolve situations safely.
Notify management, law enforcement, fire departments, EMS, or other emergency services when escalation is required.
Preserve incident scenes and protect evidence when appropriate until management or emergency responders arrive.
Complete detailed Daily Activity Reports and incident reports when required.
Document safety hazards, maintenance concerns, property damage, and suspicious activity; complete reports before the end of the assigned shift whenever possible.
Immediately communicate serious incidents or urgent concerns to management.
Arrive on time, properly uniformed, and ready for duty; maintain a clean, professional appearance and remain alert and attentive throughout the shift.
Remain at the assigned post or patrol area unless properly relieved or directed otherwise; do not sleep on duty, abandon an assigned post, or leave the property without proper authorization or relief.
Treat all individuals professionally, respectfully, and impartially; avoid unnecessary personal cell phone use and other distractions while on duty.
Maintain confidentiality regarding security operations, incidents, client information, access procedures, and other sensitive information.
Conduct interior and exterior patrols and respond promptly to incidents when required.
Operate radios, mobile reporting applications, access-control systems, CCTV systems, and other security technology.