Public Safety (Security) Officer - Unarmed

Advocate Health • Oshkosh, WI

10d • $22 - $33 • Onsite

About The Position

The Public Safety (Security) Officer provides security services with a customer-service approach, demonstrating professionalism, fairness, and compassion while following department policies, procedures, and training. The officer helps patients, visitors, and teammates feel safe through an approachable, service-oriented presence, routine interior and exterior patrols, risk and hazard inspections, traffic control, and enforcement of safety and security rules. Duties also include assisting people with information, directions, and physical support; monitoring visitor conduct; and questioning unauthorized persons.

The officer prevents, responds to, and investigates workplace violence and other incidents, including calls involving combative or threatening patients or visitors. The role uses de-escalation and, when necessary, trained use of force, including conducted energy weapons and handcuffing. The officer participates in emergency preparedness and response for events such as missing or abducted children, fires, and active threats, and may physically intervene in situations with potential for injury.

Additional responsibilities include investigating incidents on Advocate Health property and completing timely, accurate reports; escalating complaints; conducting liaison rounds and security-awareness education; and coordinating with law enforcement and first responders. The officer maintains required training in communications, de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment. The role also assists with parking enforcement, valet parking, exterior traffic and crowd control, and vehicle assistance.

This is a part-time, 0.6 FTE position scheduled for 48 hours bi-weekly, with first-shift hours of 0700–1500. The position requires a high school diploma or GED, typically one year of relevant experience, applicable credentials and licenses, and successful completion of pre-employment screening. The work involves walking, standing, sitting, and driving; occasional lifting up to 35 pounds; and possible exposure to hazards, aggressive behavior, emotional stress, and violence.

Requirements

• High school graduate or GED.
• Typically one year of experience in security, related public safety, or customer service, including responding to emergent situations and identifying and resolving potential risks to patients, visitors, teammates, or property.
• Obtain the International Association for Healthcare Security and Safety (IAHSS) Security Officer Healthcare Certification (CHSO) within two years of appointment; one-time certification, with no recertification required.
• Valid driver’s license issued by the Division of Motor Vehicle.
• For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certification in conducted energy weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
• Demonstrate emotional intelligence, empathy, and compassion when responding to teammate, visitor, and patient incidents.
• Remain calm under pressure and support a safe, welcoming, therapeutic environment; work collaboratively with medical staff and external law enforcement as appropriate.
• Successfully pass a background investigation, drug screen, and pre-placement physical after offer, as part of pre-employment requirements.
• Sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds and push or pull with 35 pounds of force.
• Have 20/20 vision in both eyes, or vision correctable to 20/20 with corrective lenses in both eyes.
• Be physically fit to walk all facility and grounds areas, restrain people when needed, and assist clinical teammates with lifting patients of all sizes.
• Handle personal stress and possible violence and frequent exposure to aggressive behavior and emotionally charged situations.
• Wear protective clothing as necessary when exposed to mechanical, electrical, chemical, explosive, or radiation hazards.
• Operate all equipment necessary to perform the job.

Nice To Haves

• Knowledge of behavioral threat assessment.
• Knowledge of use-of-force review.
• Awareness of crime prevention through environmental design.
• Ability to present material and facilitate meetings.

Responsibilities

• Provide security services using a professional, fair, compassionate, and customer-service-oriented approach.
• Maintain a professional, approachable demeanor and keep department uniform and equipment in good repair.
• Enforce safety and security rules and conduct interior and exterior patrols, including inspections for vulnerabilities, hazards, and fire conditions; audits of Interim Life Safety Measures; patient valuables management; and contraband searches.
• Provide information, directions, and physical assistance to patients, visitors, and teammates; control traffic, monitor visitor conduct, and question unauthorized persons.
• Prevent, respond to, and investigate workplace violence, service calls, and incidents involving combative or threatening patients, visitors, or teammates.
• Use de-escalation as a primary response and use force, including conducted energy weapons and handcuffing, when necessary and in accordance with training.
• Plan for, practice, and respond to emergencies such as lost or abducted infants or children, fires, and active threats.
• Respond immediately to emergency and crisis situations and physically intervene, in accordance with training, when there is potential for injury.
• Investigate incidents on Advocate Health property, complete timely and accurate reports, and escalate complaints with supporting documentation.
• Conduct liaison rounds, build partnerships with departments and units, and provide security-awareness education to teammates.
• Liaise with federal, state, and local law enforcement and first responders; coordinate, brief, and monitor law-enforcement prisoner patient guards for policy compliance and safety.
• Maintain current department training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment.
• Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicular assistance.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with possible premium pay, incentive pay for select positions, and annual increases based on performance.
• Career development and well-being programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED