Public Safety (Security) Officer - Unarmed

Advocate Health • Milwaukee, WI

9d • $22 - $33

About The Position

The Public Safety (Security) Officer provides unarmed security services at Aurora St. Luke’s Medical Center using a professional, fair, compassionate, and customer-service-oriented approach. The officer helps maintain a safe, welcoming, and therapeutic environment for patients, visitors, and teammates, following department policies, procedures, and training.

The role includes interior and exterior patrols, identifying safety and security concerns, assisting people on the premises, responding to emergencies and workplace violence, de-escalating situations, investigating incidents, and maintaining accurate reports. The officer also supports emergency preparedness, collaborates with departments and external law enforcement, and maintains required training and certifications. This is a full-time, 1.0 FTE second-shift position working 40 hours per week, including every other weekend.

Requirements

• High school graduate or GED.
• Typically, one year of experience in security, related public safety, or customer service, including responding to emergent situations and identifying and resolving issues that pose potential risks to patients, visitors, teammates, or property.
• Obtain the International Association for Healthcare Security and Safety Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
• Valid driver’s license issued by a Division of Motor Vehicle.
• For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certification in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
• Above-average emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• Ability to work respectfully and kindly with teammates and contribute to a supportive work environment.
• Commitment to patient-centered safety practices and collaborative work with medical staff and external law enforcement, as appropriate.
• Ability to remain calm under pressure and support a safe, welcoming, and therapeutic environment.
• Ability to interact with peers with positive intent and develop solutions through collaboration.
• Successfully pass a background investigation, drug screen, and pre-placement physical after offer, as part of pre-employment screening.
• Ability to sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; and push or pull with 35 pounds of force.
• Have 20/20 vision in both eyes, or vision correctable to 20/20 with corrective lenses in both eyes.
• Ability to walk all areas of facilities and grounds, physically restrain people when needed, and assist clinical teammates with lifting patients of all sizes.
• Ability to handle personal stress and possible violence and frequent exposure to aggressive behavior and emotionally charged situations.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; wear protective clothing as necessary.
• Operate all equipment necessary to perform the job.

Nice To Haves

• Knowledge of behavioral threat assessment.
• Knowledge of use-of-force review.
• Awareness of crime prevention through environmental design.
• Ability to present material and facilitate meetings.

Responsibilities

• Provide security services with professionalism, fairness, compassion, and a customer-service approach in accordance with policies, procedures, and training.
• Maintain an alert, ethical, approachable, and service-oriented presence; follow and enforce safety and security rules; and keep department uniform and equipment in good repair.
• Conduct interior and exterior patrols and inspect for vulnerabilities, hazards, and fire conditions; audit Interim Life Safety Measures; manage patient valuables; and conduct thorough contraband searches.
• Provide information, directions, and physical assistance to team members, patients, and visitors; control traffic; monitor visitor conduct; and question unauthorized persons.
• Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening patients or visitors and team member incidents.
• Serve as a primary de-escalation resource and use force when necessary, including a conducted electrical weapon or handcuffing.
• Plan for, prevent, practice, and respond to emergencies, including lost or abducted infants or children, fires, and active threats.
• Respond immediately to emergency and crisis situations and physically intervene, in accordance with training, when situations may result in injury.
• Investigate incidents on Advocate Health property, complete timely and accurate reports, and address and escalate complaints to the appropriate leader with supporting documentation.
• Conduct liaison rounds and build partnerships with departments and units; provide security-awareness education to teammates.
• Liaise with federal, state, and local law enforcement and first responder agencies; coordinate, brief, and monitor law-enforcement prisoner patient guards to support policy compliance and safe practices.
• Maintain department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapon use, and department-issued equipment and training requirements.
• Assist with exterior traffic and crowd control, including parking enforcement, valet parking assistance, and vehicular assistance.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay where applicable, incentive pay for select positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED