Public Safety (Security) Officer - Unarmed

Advocate Health

23h • $22 - $33

About The Position

The Public Safety (Security) Officer provides security services with a customer-service approach, emphasizing professionalism, fairness, and compassion. The officer patrols facility interiors and exteriors, helps protect patients, visitors, teammates, and property, responds to emergencies and service calls, investigates incidents, and supports a safe, welcoming environment. The role involves de-escalation and, when necessary, physical intervention in accordance with training and policy. The officer also works with hospital departments and external law enforcement and first responder agencies, and maintains required training and equipment readiness.

Requirements

• High school graduate or GED.
• Typically requires one year of experience in security, a related public safety area, or customer service, including responding to emergencies and identifying and resolving risks to patients, visitors, teammates, or property.
• Obtain the International Association for Healthcare Security and Safety Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
• Valid driver’s license issued by a Division of Motor Vehicle.
• For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course and a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: a Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certification in conducted energy weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
• Demonstrate above-average emotional intelligence and empathetic, compassionate responses to teammate, visitor, and patient incidents.
• Ability to work respectfully and kindly with teammates, support patient-centered safety, and collaborate with medical staff and external law enforcement as appropriate.
• Ability to remain calm under pressure and contribute to a safe, welcoming, therapeutic environment; interact positively with peers and develop solutions collaboratively.
• Successfully pass a background investigation, drug screen, and pre-placement physical after offer and before employment.
• Ability to sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; and push or pull with 35 pounds of force.
• Have 20/20 vision in both eyes, or vision correctable to 20/20 with corrective lenses in both eyes.
• Be physically fit enough to walk all facility and grounds areas, restrain individuals when necessary, and assist clinical teammates with lifting patients of all sizes.
• Ability to handle personal stress and possible violence and work amid frequent aggressive behavior and emotionally charged situations.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; wear protective clothing as necessary and operate all equipment needed to perform the job.

Nice To Haves

• Knowledge of behavioral threat assessment.
• Use of force review experience or knowledge.
• Awareness of crime prevention through environmental design.
• Ability to present material and facilitate meetings.

Responsibilities

• Provide professional, fair, compassionate, customer-oriented security services in accordance with policies, procedures, and training.
• Maintain an alert, observant, ethical, approachable, and service-oriented presence; comply with and enforce safety and security rules; keep the department uniform and equipment in good repair.
• Conduct interior and exterior patrols and inspections to identify vulnerabilities, hazards, and fire conditions; audit Interim Life Safety Measures; manage patient valuables; and conduct contraband searches.
• Assist patients, visitors, and teammates with information, directions, and physical help; control traffic; monitor visitor conduct; and question unauthorized persons.
• Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening patients or visitors and teammate incidents.
• Serve as a primary resource for de-escalation and use force when necessary and authorized, including use of a conducted energy weapon and handcuffing.
• Plan, prevent, practice, and respond to emergencies such as lost or abducted infants or children, fires, and active threats.
• Respond immediately to emergencies and crisis situations and physically intervene, in accordance with training, when there is potential for injury.
• Investigate incidents on Advocate Health property, complete timely and accurate reports, and address or escalate complaints to the appropriate leader with supporting documentation.
• Conduct liaison rounds to build partnerships with departments and units and provide security awareness education to teammates.
• Liaise with federal, state, and local law enforcement and first responder agencies; coordinate, brief, and monitor law enforcement prisoner patient guards to ensure policy compliance and safe practices.
• Maintain department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapon use, department-issued equipment, and other academy or Annual Training Plan requirements.
• Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicular assistance.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay, such as shift and on-call pay, based on the teammate’s job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED