Public Safety (Security) Officer - Unarmed

Advocate Health • Hartford, WI

9d • $22 - $33

About The Position

The Public Safety (Security) Officer provides security services with a customer-service approach, emphasizing professionalism, fairness, and compassion while following policies, procedures, and training. The officer maintains a professional, approachable, and service-oriented presence; enforces safety and security rules; and keeps department uniform and equipment in good repair.

The role performs interior and exterior patrols, inspects for vulnerabilities, hazards, and fire conditions, audits Interim Life Safety Measures, manages patient valuables, and conducts contraband searches. It provides information and assistance to team members, patients, and visitors; controls traffic; monitors visitor conduct; and questions unauthorized persons. The officer prevents, responds to, and investigates workplace violence and other incidents, including calls involving combative or threatening patients or visitors.

The officer is a primary resource for de-escalation and may use force when necessary, including a conducted electrical weapon and handcuffing. The role helps plan for, prevent, practice, and respond to emergencies such as lost or abducted infants or children, fires, and active threats. It responds immediately to emergencies and crisis situations and physically intervenes in accordance with training when there is potential for injury.

The position investigates incidents on Advocate Health property, completes timely and accurate reports, escalates complaints to appropriate leaders, and provides supporting documentation. It conducts liaison rounds, builds partnerships across departments and units, and provides security-awareness education. The officer also works with federal, state, and local law enforcement and first responders, and coordinates and monitors law-enforcement prisoner-patient guards for policy compliance and safety.

The officer maintains department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapon use, and department-issued equipment and other training-plan requirements. Duties also include exterior traffic and crowd control, parking enforcement, valet parking assistance, and vehicular assistance.

This is a part-time position for 16 hours per week, 32 hours per pay period. The schedule is third shift, 11 p.m.–7 a.m., working every other Friday, Saturday, Sunday, and Monday. The listed pay range is $21.85–$32.80. The position requires a high school diploma or GED and typically one year of relevant experience. Physical demands include sitting, standing, walking, driving, lifting up to 35 pounds occasionally, pushing or pulling with 35 pounds of force, and being physically able to patrol facilities and grounds, restrain individuals when necessary, and assist clinical teammates with lifting patients. The work may involve exposure to hazards, aggressive behavior, emotionally charged situations, personal stress, and possible violence; protective clothing must be worn as necessary.

Requirements

• High school graduate or GED.
• Typically one year of experience in security, a related public safety area, or customer service, including responding to emergent situations and identifying and resolving issues that pose potential risks to patients, visitors, teammates, or property.
• Obtain International Association for Healthcare Security and Safety Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
• Valid driver’s license issued by a Division of Motor Vehicle.
• For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certification in conducted energy weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
• Demonstrate above-average emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• Ability to work respectfully and kindly with teammates and contribute to a supportive work environment.
• Commitment to patient-centered safety practices.
• Ability to collaborate with medical staff and external law enforcement, as appropriate.
• Ability to remain calm under pressure and support a safe, welcoming, therapeutic environment.
• Ability to interact with peers with positive intent and develop solutions through collaborative relationships.
• Successfully pass a background investigation, drug screen, and pre-placement physical after offer, before employment.
• Sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; and push or pull with 35 pounds of force.
• Have 20/20 vision in both eyes or vision correctable to 20/20 with corrective lenses in both eyes.
• Be physically fit and able to walk all areas of facilities and grounds, restrain individuals when needed, and assist clinical teammates with lifting patients of all sizes.
• Be able to handle personal stress and possible violence.

Nice To Haves

• Knowledge of behavioral threat assessment.
• Use-of-force review knowledge.
• Awareness of crime through environmental design.
• Ability to present material and facilitate meetings.

Responsibilities

• Provide security services with professionalism, fairness, compassion, and a customer-service approach while following policies, procedures, and training.
• Maintain a professional, approachable, service-oriented demeanor; remain alert, observant, and ethical; enforce safety and security rules; and maintain department uniform and equipment.
• Conduct interior and exterior patrols; inspect for vulnerabilities, hazards, and fire conditions; audit Interim Life Safety Measures; manage patient valuables; and conduct contraband searches.
• Assist team members, patients, and visitors with information, directions, and physical help; control traffic; monitor visitor conduct; and question unauthorized persons.
• Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening patients or visitors and team-member incidents.
• De-escalate situations and use force when necessary, including conducted electrical weapons and handcuffing, in accordance with training.
• Plan for, prevent, practice, and respond to emergencies, including lost or abducted infants or children, fires, and active threats.
• Respond immediately to emergencies and crisis situations and physically intervene according to training when there is potential for injury.
• Investigate incidents on Advocate Health property, complete timely and accurate reports, escalate complaints to appropriate leaders, and provide supporting documentation.
• Conduct liaison rounds, cultivate partnerships with departments and units, and provide security-awareness education to team members.
• Liaise with federal, state, and local law enforcement and first responders; coordinate, brief, and monitor law-enforcement prisoner-patient guards for policy compliance and safety.
• Maintain current department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment and other training-plan requirements.
• Assist with exterior traffic and crowd control, parking enforcement, valet parking assistance, and vehicular assistance.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health-care and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, including possible shift or on-call premium pay and incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Benefits and program eligibility may depend on FTE or employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED