Public Safety (Security) Officer - Unarmed

Advocate Health

23h • $22 - $33

About The Position

The Public Safety (Security) Officer provides security services with a customer-service approach, demonstrating professionalism, fairness, compassion, and ethical conduct. The officer helps create a safe, welcoming, and therapeutic environment for patients, visitors, and team members by enforcing safety and security rules, conducting interior and exterior patrols, responding to incidents and emergencies, and collaborating with clinical teams and law enforcement.

The role includes investigating incidents, completing accurate reports, supporting emergency preparedness, delivering security-awareness education, and maintaining required training in communications, de-escalation, first aid, restraints, and department-issued equipment. The position requires routine movement throughout the facility and grounds, responding to potentially aggressive or emotionally charged situations, and the physical ability to assist with restraints and patient lifting.

Requirements

• High school graduate or GED.
• Typically requires one year of experience in security, related public safety, or customer service, including responding to emergencies and identifying and resolving risks to patients, visitors, team members, or property.
• Obtain the International Association for Healthcare Security and Safety Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
• Valid driver’s license issued by a Division of Motor Vehicle.
• For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course and a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certification in conducted energy weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
• Demonstrate emotional intelligence and empathetic, compassionate responses to teammate, visitor, and patient incidents.
• Remain calm under pressure and support a safe, welcoming, therapeutic environment; work collaboratively with medical staff and external law enforcement as appropriate.
• Successfully pass a background investigation, drug screen, and post-offer pre-placement physical.
• Sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds and push or pull with 35 pounds of force.
• Have 20/20 vision in both eyes or vision correctable to 20/20 with corrective lenses in both eyes.
• Be physically fit to walk throughout facility areas and grounds, restrain people when required, and assist clinical teammates with lifting patients of all sizes.
• Be able to handle personal stress and possible violence and work amid frequent aggressive behavior and emotionally charged situations.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; wear protective clothing as necessary and operate equipment required for the job.

Nice To Haves

• Knowledge of behavioral threat assessment.
• Knowledge of use-of-force review.
• Awareness of crime prevention through environmental design.
• Ability to present material and facilitate meetings.

Responsibilities

• Provide security services in a professional, fair, compassionate, and customer-service-oriented manner.
• Maintain a professional and approachable demeanor; remain alert, observant, and ethical; enforce safety and security regulations; and maintain department uniform and equipment.
• Conduct interior and exterior patrols, inspect for vulnerabilities and hazards, audit Interim Life Safety Measures, manage patient valuables, and perform contraband searches.
• Provide information, directions, and physical assistance to team members, patients, and visitors; control traffic; monitor visitor conduct; and question unauthorized persons.
• Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening patients or visitors and team member incidents.
• Use de-escalation as a primary response and use force when necessary, including conducted energy weapons and handcuffing.
• Plan for, prevent, practice, and respond to emergencies, including lost or abducted infants or children, fires, and active threats.
• Respond immediately to emergencies and crisis situations and physically intervene in accordance with training when injury may occur.
• Investigate incidents on Advocate Health property, complete timely and accurate reports, and escalate complaints to the appropriate leader with supporting documentation.
• Conduct liaison rounds, build partnerships with departments and units, and provide security-awareness education to team members.
• Coordinate with federal, state, and local law enforcement and first responders; coordinate, brief, and monitor law-enforcement prisoner-patient guards for policy compliance and safety.
• Maintain department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment and requirements.
• Assist with exterior traffic and crowd control, parking enforcement, valet parking assistance, and vehicular assistance.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, potential shift and on-call premium pay, incentive pay for select positions, and opportunity for annual performance-based increases.
• Career development and well-being programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED