Public Safety (Security) Officer - Unarmed

Advocate Health • Milwaukee, WI

7d • $22 - $33 • Onsite

About The Position

The Public Safety (Security) Officer provides security services at Aurora Sinai Medical Center with a customer-service approach grounded in professionalism, fairness, and compassion. The officer helps create a safe, welcoming, and therapeutic environment for patients, visitors, and teammates while complying with and enforcing safety and security policies, procedures, and training. The role includes interior and exterior patrols, inspections for security vulnerabilities and hazards, patient valuables management, contraband searches, traffic and visitor monitoring, and assistance with directions and other physical needs.

The officer prevents, responds to, and investigates workplace violence and other incidents, including calls involving combative or threatening patients or visitors. The position is a primary resource for de-escalation and may require use of force when necessary. It also supports emergency preparedness and response for events such as missing or abducted infants or children, fires, and active threats. The officer investigates incidents on Advocate Health property, prepares accurate reports, escalates complaints, and works with clinical teams, other departments, law enforcement, and first responders.

The role includes liaison rounding, security-awareness education, prisoner-patient guard coordination, and exterior traffic and crowd control. The officer must maintain current department training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment. The position is full-time, 40 hours per week, with a stated schedule of 7:00 AM to 3:00 PM, Monday through Friday, with rotating weekends and holidays.

Requirements

• High school graduate or GED.
• Typically, one year of experience in security, a related public safety area, or customer service, including responding to emergent situations and identifying and resolving potential risks to patients, visitors, teammates, or property.
• Obtain the International Association for Healthcare Security and Safety (IAHSS) Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
• Valid driver’s license issued by the Division of Motor Vehicle.
• For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certification in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
• Above-average emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• Ability to work respectfully and kindly with teammates and contribute to an environment that maximizes talent and mutual care.
• Commitment to patient-centered safety practices.
• Ability to collaborate with medical staff and external law enforcement as appropriate.
• Ability to remain calm under pressure and support a safe, welcoming, and therapeutic facility environment.
• Ability to interact with peers with positive intent and develop solutions through collaborative relationships.
• Must successfully pass a background investigation, drug screen, and pre-placement physical after an offer of employment.
• Must sit, stand, walk, and drive throughout the workday.
• Must occasionally lift up to 35 pounds and be able to push or pull with 35 pounds of force.
• Must have 20/20 vision in both eyes or vision correctable to 20/20 with corrective lenses in both eyes.
• Must be physically fit to walk all areas of the facilities and grounds, restrain individuals when needed, and assist clinical teammates with lifting patients of all sizes.
• Must be able to handle personal stress and possible violence.

Nice To Haves

• Knowledge of Behavioral Threat Assessment.
• Experience with Use of Force Review.
• Awareness of crime through environmental design.
• Ability to present material and facilitate meetings.

Responsibilities

• Provide security services with professionalism, fairness, compassion, and a customer-service approach.
• Present a professional, approachable, and service-oriented demeanor and comply with and enforce safety and security rules.
• Maintain the department uniform and equipment in good repair.
• Conduct interior and exterior patrols and inspections to identify vulnerabilities, hazards, and fire conditions.
• Audit Interim Life Safety Measures, manage patient valuables, and conduct thorough contraband searches.
• Provide information, directions, and physical assistance to team members, patients, and visitors.
• Control traffic, monitor visitor conduct, and question unauthorized persons on the premises.
• Prevent, respond to, and investigate workplace violence and respond to calls involving combative or threatening patients or visitors and teammate incidents.
• Serve as a primary de-escalation resource and use force when necessary, including conducted energy weapons and handcuffing.
• Plan for, prevent, practice, and respond to emergencies such as lost or abducted infants or children, fires, and active threats.
• Respond immediately to emergency and crisis situations and physically intervene in accordance with training when there is potential for injury.
• Investigate incidents on Advocate Health property and complete timely, accurate reports.
• Address and escalate complaints to the appropriate leader and provide supporting documentation.
• Conduct liaison rounds and build partnerships with departments and units.
• Deliver security-awareness education to teammates.
• Liaise with federal, state, and local law enforcement and first responder agencies.
• Coordinate, brief, and monitor law enforcement prisoner-patient guards to ensure policy compliance and prevent unsafe practices.
• Maintain required training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment.
• Assist with exterior traffic and crowd control, including parking enforcement, valet parking assistance, and vehicular assistance.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift and on-call pay, based on the teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED