Public Safety Officer 1, Unarmed

Houston Healthcare•Warner Robins, GA

About The Position

The Public Safety Officer 1, Unarmed patrols facilities and property to identify unauthorized persons or activities and unsafe conditions, help maintain life safety standards, and deter crime through a visible, proactive presence. The officer communicates with supervisors, fellow officers, the Security Operations Center, law enforcement, and other appropriate parties to report crimes, incidents, and safety concerns. The role responds to emergencies, alarms, confrontations, and patient-related situations. It uses verbal de-escalation and, when appropriate, physical intervention and restraint in accordance with training, law, and organizational policy. The officer follows required protocols for observations, holds, and patient restraints, provides initial first aid within their training, and maintains proficiency with less-than-lethal equipment. The officer investigates and documents hazards, incidents, and criminal activity; controls access to restricted properties; escorts people or property when safety is a concern; and supports events, dispatch, and other security-related duties as assigned. Additional approved duties may include patient escorts, morgue transports and releases, elevator recall checks, routine safety equipment checks, and event setup. The role also conducts helicopter fire-prevention assessments and responds to helicopter fires, and makes recommendations to improve safety and security procedures.

Requirements

Complete required annual aggression management training.
Maintain annual proficiency with less-than-lethal equipment.
Use force, de-escalation, and restraint techniques in accordance with applicable law, training, and organizational policy.
Administer first aid only to the level of training attained.

Responsibilities

Patrol facilities and property to identify unauthorized persons or activities and unsafe conditions and to maintain life safety standards.
Maintain a visible presence to deter criminal activity and take a proactive approach to crime prevention.
Communicate with supervisors, fellow officers, the Security Operations Center, law enforcement, and other appropriate parties about crimes, incidents, and safety-related irregularities.
Use verbal de-escalation techniques to address disputes and potentially violent situations involving patients, employees, or visitors.
Physically manage combative or violent persons using techniques taught in required annual aggression management training.
Respond to confrontations and restrain violent or disoriented persons as lawfully directed, supporting the clinical team during patient emergencies.
Follow safety precautions and protocols for observations, holds, and patient restraints in accordance with federal, state, and organizational requirements.
Administer initial first aid as appropriate and within the level of training attained.
Investigate and document safety hazards, incidents, and criminal activities in written and electronic formats as required, and report them to appropriate internal teams and external agencies.
Control access to restricted organizational properties and verify that individuals are authorized to enter.
Escort people or property to destinations when safety is a concern.
Assist with parking and security during special events and provide visitors with directions and security information.
Perform security services and dispatcher duties when assigned.
Participate in approved activities outside direct Security operations, including morgue body transports and releases, patient escorts, elevator recall checks, monthly fire extinguisher, panic alarm, and intercom checks, and special event setups.
Interview and investigate individuals involved in suspicious or illegal activities.
Detain unauthorized individuals as permitted by policy or state law and release them to the proper authorities.
Use force when appropriate to protect customers and associates, within organizational policy.
Acknowledge and respond appropriately to assigned emergency, non-emergency, and alarm calls.
Determine alarm causes safely using good judgment and take appropriate action or provide assistance and direction.
Conduct helicopter fire-prevention assessments and provide emergency response to helicopter fires.
Maintain annual proficiency with less-than-lethal equipment.
Recommend changes to safety and security procedures to maintain high-quality security services.