UKG Pro WFM Applications Analyst IV- Digital and Technology Partners- Hybrid
About The Position
This senior-level analyst role requires in-depth knowledge of UKG Pro WFM and its software, architecture, and interdependencies within the Mount Sinai environment. The analyst works independently on project tasks and leads execution of implementation and support activities, including system components, testing, and documentation. The role interacts independently with clients, guides decision-making, and applies critical thinking and follow-through to develop solutions to identified issues. The position develops and applies framework processes and methodologies across departmental or cross-functional teams. It plans, coordinates, and monitors project scope, requirements, schedules, budgets, resources, tasks, risks, staff, and deliverables, and leads activities from project initiation through completion. The analyst consults with business partners to define requirements and solutions, translating requirements into system, application, or process designs for IT solutions and integrated architecture. The analyst is accountable for root cause analysis, troubleshooting, configuration changes, unit testing, and leading UAT sessions with business areas. The role supports technology solutions related to TimeKeep systems and business applications, helps ensure systems function properly, and supports end users. It includes documenting new processes and test results, following the testing cycle, and using data views and reports to produce and analyze data. The analyst partners with Labor, HR, Finance, and Payroll to elicit requirements and define problems, and must be available for weekend calls and rotating Monday payroll support once every six weeks. The role is part of the Digital and Technology Partners Business Applications team at Mount Sinai Hospital. The position is hybrid. Mount Sinai describes a commitment to inclusion, collaboration, fairness, continuous learning, and equal opportunity.
Requirements
- Bachelor's degree in a technical discipline.
- Eight years of related experience.
- In-depth knowledge of associated technology areas that could impact the area of responsibility.
- Expertise in applications, system analysis, and application program development.
- At least 5 years of experience with UKG Pro WFM.
- At least 5 years of experience in healthcare advanced scheduling.
- At least 5 years of experience working with ERP data.
- Ability to provide technical expertise and conduct specific performance or functional tests to resolve issues.
- Ability to work independently, interact with clients, guide decision-making, and follow through on solutions.
- Availability for weekend calls and rotating Monday payroll support once every six weeks.
Nice To Haves
- Master's degree.
- Healthcare technology experience.
Responsibilities
- Provide technical consulting and leadership to identify and implement uses of IT systems that help operational stakeholders meet strategic objectives.
- Participate in or lead the review and design of new systems, and develop and document technical designs for integration and implementation.
- Coordinate development of business cases covering project costs, services, and benefits for management and executive funding and scope decisions.
- Plan, coordinate, and conduct requirements analysis; translate business needs into actionable documentation and specifications, including product roadmaps, risk mitigation plans, and use-case analyses.
- Research and evaluate alternative solutions, balancing performance efficiency and cost effectiveness.
- Participate in leading cross-functional or cross-divisional task forces to identify and document functional requirements, workflows, information sources, and system specifications.
- Analyze and define efficient, cost-effective solutions that support business processes and functional requirements, including resource costs and evaluation of existing applications and alternative technology uses.
- Advise clients on consequences and risks of actions, jointly develop risk assessments, and provide ongoing communication.
- Consult on identifying and defining solution alternatives within the Enterprise Architecture framework.
- Demonstrate expert system knowledge and guide staff in analyzing issues and developing potential solutions.
- Serve as an escalation point for complex multi-system issues.
- Organize work for other team members to support team success.
- Perform related duties as assigned or requested.
- Conduct root cause analysis, troubleshoot, make configuration changes, and perform unit testing.
- Lead UAT testing sessions with business areas and support TimeKeep systems and related business application technology solutions.
- Document new processes and test results, follow the testing cycle, and work with data views and reports to produce and analyze data.
- Partner with Labor, HR, Finance, and Payroll to elicit requirements and define problems.
- Be available for weekend calls and provide rotating Monday payroll support once every six weeks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
