UA Manager, E&S Excess Casualty

Zurich Insurance Group•Phoenix, AZ

9d•Hybrid

About The Position

Zurich E&S is hiring an experienced UA Manager, E&S Excess Casualty to join its Casualty Wholesale team. The role is based in Scottsdale, Arizona, with a hybrid schedule requiring two days per week in the office. The manager will partner with their manager to set a flexible schedule that supports the team and will travel to offices where UA Associates are located. The position leads and develops a team of 7–10 direct reports, supporting superior broker and customer experiences while advancing operational performance and underwriting practices.

Requirements

Bachelor's degree and at least 4 years of experience in insurance, underwriting, or a market-facing area; OR Zurich Certified Insurance Apprentice, including an associate degree, and at least 4 years of relevant experience; OR high school diploma or equivalent and at least 6 years of relevant experience.
Knowledge of the insurance industry and the legal and regulatory environment.

Nice To Haves

Bachelor's degree.
Knowledge of operational budgets.
Advanced knowledge of casualty lines of business.
Advanced knowledge of the insurance industry and legal and regulatory guidelines.
People-management or supervisory experience.
Ability to manage and build rapport with a team.
Advanced problem-solving, relationship-building, active-listening, needs-analysis, and win-win negotiation skills.
Excellent organizational, written, oral communication, and presentation skills.

Responsibilities

Ensure teams meet key operational performance goals.
Assess and evaluate underwriting processes; implement agreed technical standards, controls, practices, and procedures; maintain underwriting disciplines; and identify opportunities for improvement.
Follow up with producers as needed about new-business status, upcoming renewals, and renewals in process, and develop appropriate actions.
Perform customer service and account management responsibilities as needed, including resolving billing issues, making policy changes, and answering policy coverage questions.
Participate with Underwriters in key account business relationships, in person or by teleconference.
Conduct regular performance evaluations and ensure staff meet performance standards based on operational metrics, staffing models, and business-unit growth goals.
Hold regular career-development conversations with staff and create development plans.
Make staffing decisions, including hiring; guide staff development by identifying skills and training needs, delegating tasks, and motivating staff to provide outstanding client service.
Build insurance operations and underwriting knowledge through cross-training and learning additional processes and procedures to support multiple workflows.
Build strong relationships across the business.
Take a leadership role in underwriting team huddles and meetings.
Assist with onboarding and training new Underwriting Assistants and Underwriters.
Serve as a subject matter expert for initiatives aimed at continuous improvement and operational performance.
Lead, motivate, and develop UA Associates; prioritize work, manage processes and workflow, and ensure expedited actions are taken when appropriate.