Turndown Attendant

Loews Hotels & Co•Coral Gables, FL

4d•Onsite

About The Position

The Turndown Attendant prepares guest rooms for the evening, creating a serene and inviting atmosphere in accordance with hotel standards. The role includes turning down bed linens, replenishing guest amenities, performing light cleaning, and adjusting room conditions for guest comfort. The attendant also supports guest relations, provides information about hotel facilities, reports concerns to supervisors, and follows hotel safety and housekeeping procedures. The position may require varying schedules based on business needs, including weekends and holidays.

Requirements

High school diploma or equivalent work experience preferred.
Previous experience in a cleaning role preferred.
Previous experience in a hotel or resort environment preferred.
Basic English skills preferred.
Ability to walk, stand, reach, and bend.
Ability to push, lift, and pull items weighing up to 25 pounds repetitively throughout the shift.
Ability to work a flexible schedule, including weekends and holidays as required.

Nice To Haves

High school diploma or equivalent work experience.
Previous experience in a cleaning role.
Previous experience in a hotel or resort environment.
Basic English skills.

Responsibilities

Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows according to hotel standards.
Replenish guest amenities, including towels, toiletries, coffee supplies, and glasses.
Perform light cleaning, including removing trash, straightening rooms, and wiping surfaces.
Adjust room conditions for guest comfort, including temperature, curtains or blinds, and lighting.
Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.
Attend departmental meetings and provide coverage in related areas when necessary.
Perform duties in a timely and efficient manner.
Know hotel facilities, their locations, and operating hours to provide guests with accurate information.
Maintain professional and friendly guest relations, offer assistance, and support guest satisfaction.
Follow OSHA hotel safety protocols and departmental procedures for emergencies, chemical use, protective gear, and safe work practices.
Maintain a positive attitude and professional conduct.
Comply with Housekeeping Department and hotel policies and procedures.
Maintain regular attendance in accordance with standards.
Attend mandatory training sessions and meetings.
Perform other duties as assigned.